Cynthia Craine

• Assessed client needs and developed individualized service plans.
• Coordinated case management services for clients in alternative sentencing programs.
• Facilitated effective communication among clients, courts, and community resources to ensure comprehensive support.
• Tracked client progress and modified interventions.
• Educated clients on available resources and legal obligations under alternative sentencing to empower informed decision-making.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Monitored client progress through regular follow-up contacts.
• Provided referrals to appropriate health care providers or other community resources.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Guided individuals through the application process for available benefits.

• Provides information and assistance to visitors and others having business with the Department
• Receives and processes various work orders, applications and enrollments; issues documents and licenses, collects fees; checks eligibility for department programs; verifies client information.
• Performed clerical tasks, including filing, data entry, and mail sorting, to support daily office operations.
• Creates, updates and tracks a variety of files, records, reports and related documents; maintains file integrity and confidentiality by adhering to department policies.
• Research files to obtain requested information, insert data and check accuracy.
• Sorts and codes paperwork according to established department guidelines.
• Managed financial accounts, including invoicing and payments, for both past and current clients.

Assist customers effectively by solving customer disputes in a timely manner.

• Provides customer support by assisting customers with product information, shipping information, company policies, refunds and replacement process.
• Assisted customers with product questions, processed returns, and handled product complaints.
• Maintained calm and professionalism while addressing stressful customer interactions to ensure resolution.
• Use of email support interfaces and other online programs along with social media platforms to provide excellent and timely customer support.

• Facilitated key leadership activities to support store operations.
• Train, coach, reward and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results and accountability with all associates.
• Provide individual and team performance feedback and recommendations to managers.
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Create, maintain, and enter information into databases.
• Use of computers for various applications, such as database management or word processing.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Make copies of correspondence or other printed material.
• Managed inventory by ordering and providing necessary supplies.

• Acted as the single point of contact for assigned customer interactions (Intel).
• Addressed customer inquiries and resolved issues promptly.
• Initiated and received telephone and email communications with customers to address inquiries.
• Serve as the main contact when a customer has a request that is considered outside of the routine
• Research escalated issues and communicate back with customer in a timely manner.
• Perform order entry into the Chem-Star Wm Sand/or customer system(s) of record
• Manages customer purchase orders
• Participates in customer meetings

• Recruited, interviewed and hired to build a skilled team committed to our customer.
• Trained, developed and coached team members to build skill sets and drive performance.
• Provided ongoing feedback and annual evaluations for team members and myself based on performance.
• Managed and monitored sales, profit and shrink.
• Created weekly work schedules based on sales and traffic expectations. Handled all cash management procedures including preparing and making bank deposits.
• Ensured store was opened and closed securely and efficiently.