Cynthia Crescenzo
Human Resources Business Partner
Lyman,SC
Summary
Accomplished HR Business Partner with over 20 years of experience leading human resources operations and organizational planning. Possesses extensive knowledge of employment laws, performance management, salary structure, recruiting, and benefits program management. Demonstrates expertise in safeguarding company interests and cultivating a thriving organizational culture that fosters strong employee relations and drives performance.
Overview
21
21
years of professional experience
3
3
Certification
Work History
HR Manager
Charter Communications
08.2019 - Current
- Trusted partner to leadership on strategic and operational HR issues
- Work with the various department leaders to execute action items resulting from employee surveys
- Conducts employee round table discussions to learn what is working well across the company and where there are opportunities for improvement
- Conduct onsite and Webex Annual Enrollment meetings
- Facilitate bi-weekly benefit meeting for new hire classes to include benefits orientation, explaining HRA/HSA/FSA, assist employees with enrollment
- Educating employees on 401(k), time off policies to ensure they understand their total comp package
- Manage high volume FMLA/ADA/STD/COBRA administration
- Conduct interactive discussions, explain medical requirements, track leaves, facilitate effective and timely RTW
- Train internal HR Business Partners ensuring compliance with state/federal/local law
- Provides day-to-day performance management guidance to leaders (e.g., coaching, counseling, career development, disciplinary actions)
- Partner with business leaders on corrective action process
- Handle employee relations issues effectively, promoting a positive work culture and resolving conflicts as they arise
- Appropriately conducts and supervises sensitive workplace investigations and prepares investigative reports on both external and internal complaints involving allegations of any workplace policies
- Establish effective internal communication channels to keep employees advised about company news, initiatives, and changes, encouraging transparency and trust
- Serve as a key member of the local leadership team, providing HR insights and expertise to advise decision-making and drive business results
- Partner with TA team on the talent acquisition process, which includes interviewing, and hiring of qualified job applicants, and collaborates with departmental directors to understand skills and competencies required for openings.
Regional HR Manager
Menasha Packaging
02.2014 - 10.2018
- Member of the east coast regional team managing all Human Resource activities for acquisitions and start-ups
- Consolidated 3 sites within 15 months, reducing staff by 150 through elimination of duplicate positions
- Create and implement “stay interviews” by gathering employee feedback and analyzing historical data and executing process improvements to boost company culture
- Strategic business partner and advisor to regional operations teams responsible for achieving regional HR objectives such as recruiting, retention, training, relocation, and salary negation efforts are aligned with organizational processes
- Create benefit Power Points for quarterly benefit education lunch and learns meetings for my facilities
- Manage Annual Enrollment meetings and educate employees on changes
- Oversee performance management activities acting as a trusted business advisor as needed, promotes regular coaching and performance feedback
- Manage compensation and salary administration efforts
- Partner with corporate HR COE’s to deliver HR initiatives to the regional team
- Coach senior leaders on effective strategies for improving employee relations, partnered with corporate COE to develop succession plans and promotion paths identifying high potential employees
- Direct “30-60-90” employee roundtables to raise engagement in startup and acquisition locations
- Work with safety managers and local HR managers to drive training programs to new and existing employees.
HR Manager
NuWorld Corp
02.2011 - 10.2013
- Partnered with business leaders on developing a 3rd shift
- Oversee performance management and compensation plans
- Full cycle recruiting to include review and update job descriptions, scheduling interviews, negotiating job offers, conduct pre-employment screening
- Manage new hire onboarding process
- Partnered with insurance brokers during annual open enrollment, review quotes, negotiate better pricing
- Conduct annual OE meetings, assist employees with completing forms, answer benefit questions, track and reconcile monthly benefit invoices
- Assist employees with benefit related questions
- Partner with carriers and brokers on complex claim related issues
- Established policies and procedures to ensure achievement of equitable and competitive employee compensation
- Redirected accountability for spot bonus award program
- Designed an employee engagement strategy that improved morale, retained talent, and business continuity through multiple changes with the executive leadership team
- Manage OSHA logs and yearly reporting
- Partner with onsite recruiting agency to ensure positions are filled on a daily basis
- Maintain HRIS system ensuring 100% data accuracy.
Regional HR Manager
Coast to Coast Installations, Inc
08.2003 - 10.2009
- Designed and implemented organizations first employee handbook, 401(k) program, dental program, STD program, safety program and other ancillary benefit programs
- Partner with insurance brokers during annual open enrollment process
- Negotiated policies, presented best options to VP for review
- Review and reconcile benefit invoices
- Conduct annual OE meetings, assist employees with completing forms, answer benefit questions, track and reconcile monthly benefit invoices
- Assist employees with benefit related questions
- Partner with carriers and brokers on complex claim related issues
- Review, update and revise company hiring practices
- Reduced attrition by 12%
- Collaborate with management and launched company’s first performance review and merit increase system
- Saved company over $1M in workers compensation costs by implementing a safety-first program which lead to coming out of the assigned risk market and lowering our experience modification factor from a 1.44 to a 1.02
- Oversaw compensation structure for all employee’s director level and below and helped structure performance reviews oriented around these levels
- Developed and implemented monthly EE recognition program
- Weekly payroll administration for 400 employees in the US and Canada
- Maintain OSHA logs and reporting.
Education
Bachelor of Business Management -
University of Phoenix
Skills
- Recruitment and staffing
- Benefits Administration
- HR reporting
- Succession Planning
- Performance Management
- Employee Relations
- Talent Acquisition
- Workforce Planning
- Organizational Development
- Compensation and benefits
- Employment law compliance
- Staffing and recruitment
Certification
- Human Resources Management Certification – Cornell University
- Human Resources Analytics Certification – Cornell University
- OSHA – 10 – OSHA Education Center
- Certified Leaves Management Specialist – DMEC (Disability Management Employers Coalition)
Timeline
HR Manager
Charter Communications
08.2019 - Current
Regional HR Manager
Menasha Packaging
02.2014 - 10.2018
HR Manager
NuWorld Corp
02.2011 - 10.2013
Regional HR Manager
Coast to Coast Installations, Inc
08.2003 - 10.2009
Bachelor of Business Management -
University of Phoenix
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