Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Cruz Sandoval

Winnetka,CA

Summary

Dynamic insurance agent with a proven track record at Westwood, excelling in customer service and negotiation. Successfully increased client satisfaction through tailored insurance solutions and effective upselling. Committed to professionalism and ethics, fostering trust and loyalty while achieving sales targets. Skilled in property insurance and dedicated to ongoing professional development.

Overview

10
10
years of professional experience

Work History

Insurance Agent

Westwood
09.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Sales Assistant

Westwood
08.2022 - 09.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.

Bank Teller

Wells Fargo
08.2021 - 08.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.

Manager

McDonald's
08.2015 - 06.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

High School Diploma -

Reseda High School
Reseda, CA
08.2011

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • New client acquisition
  • Upselling
  • Negotiation
  • Property insurance

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Westwood
09.2024 - Current

Sales Assistant

Westwood
08.2022 - 09.2024

Bank Teller

Wells Fargo
08.2021 - 08.2022

Manager

McDonald's
08.2015 - 06.2021

High School Diploma -

Reseda High School

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