Twenty plus years experience in Computer Technology and Office Administration, supporting all levels of management using Microsoft Outlook/Word/Excel/Power Point/Access/QuickBooks Pro/ Project Pro, & Citrix, Remedy. Twenty plus years of Information Technology experience as a Hardware/Software Technician, Call Center Support, System Analyst, and Refresh/Deployment Technician utilizing Windows O/S:8/7/Visio/95/98/NT. Provided contract/temp services to various Goverrnment Agencies(Army,Navy,FDA, Homeland Security, DOT). Strong organizational and time management skills.
Administrative Asst. /Events Coordinator E-mail messages the same day when a/the Tasker is received from Executive Events Coordinator(s). Send out “Reminders” of an event and who will/will not attend. Disseminate form(s) and information about event(s) that have a limited spectrum and require different type of email/text messaging. Ensure all relevant information is presented to Battle Company Soldiers. Maintain channels of communication with the Executive Events Coordinators & Battle Company Soldiers. Provide Executive Event Coordinator(s) with proper clearance paperwork & Soldier(s) information. Newsletter Editor Responsible for deciding which newsletter stories are printed in the paper. Responsible for making sure that all regular editorials and columns were submitted by their deadlines. Assisted in reviewing and choosing photographs for each story and event. Assisted in gathering information for stories including doing phone interviews with important parties. Responsible for proofing all editorials and making sure the final paper layout looked good.
Data Entry Operator
T-REX
College Park, MD
04.2015 - 09.2015
Logs into a computer and accesses work queues as instructed (Citrix) Follows all oral and written instructions provided pertaining to the computer images to be keyed Reads computer image Transcribes information from computer images and paper source Determines what information needs keying on each document Makes decisions on questionable information on computer images according to instructions provided Verifies, if required, that previously keyed information is correct Re-keys previously keyed information ( 9,000 keystrokes per hour) Deciphers errors and makes a decision as to what is the correct information Directs all questions to Supervisor Works scheduled shift each day Submit proper forms to indicate problems with the system and/or terminal when applicable Reads announcements each day Maintains confidentiality of rates, private health information, and client information Performs work accurately Attends meetings as required Performs all assigned tasks in a safe manner according to Company Policy Able and available to work up to two hours overtime on any given day with minimal notice
Information Specialist/Computer Operator
The Midtown Group(FDA)
Washington, DC
07.2014 - 09.2014
Maintain functional knowledge of all essential software including Microsoft Word and Food & Drug Administration’s Record’s Management Course Adjust and troubleshoot hardware; according to required specifications for each job Identify hardware/software problems and promptly contact Technical Representative/Team Coordinator for support Produce accurate records for individual jobs; productivity, batch documentation, and any issues/concerns Communicate frequently with Team Coordinator as well as co-workers regarding daily priorities or concerns
Jr. Data Analyst-Navy
PBP MANAGEMENT(DEPT OF NAVY)
Washington, DC
11.2013 - 05.2014
Provided data collection and statistical analysis for the Department of the Navy, support services while collecting, recording, interpreting and maintaining data Advised and coordinated the execution of special projects related to data collection and analysis Gathered, maintained, and provided monthly and cumulative tracking of all ship-related data while developing statistically valid trends Perform relevant statistical analysis, and develop models on collected data as requested
General Clerk
Hurrican Consulting Inc(Homeland Security(
Washington, DC
02.2013 - 08.2013
Conducted detailed analyses of broad administrative programs and processes, and made recommendations, accordingly, for improvement at the Department of Homeland Security-DHSCollected, reviewed, evaluated, and interpreted data as part of the effectiveness and efficiency of work operations Researched and analyzed information and using experience with software tools to clarify and document results and findings Provided principal administrative support to the Management Division, performing varied management analysis assistance duties
Education
IN PROGRESS - Computer Science & Information Technology
UNIVERSITY of the DISTRICT of COLUMBIA-UDC
Certificate - A+ Certification Prep Program
BYTE BACK
2011
Skills
Administrative office software programs, including spreadsheets, databases, word processing and graphic presentation software
Analyst
Data-Databases
Hardware, Information Technology
Word Processing, Writing-presentations, reports, manuals, newsletters-SOP's-Operational guides