Cynthia Diaz
Zebulon,GA
Summary
Dynamic and detail-oriented professional with a proven track record at Auto Hobby Collision, excelling in customer service and front office management. Recognized for enhancing visitor experiences and streamlining appointment scheduling. Strong problem-solving skills and effective team collaboration have consistently improved operational efficiency and client satisfaction.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Auto Hobby Collision
02.2024 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Temp Overnight Stocker
Safeway
08.2020 - 10.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Work Specialist Lead
United Cerebral Palsy
02.2019 - 03.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- locked in contracts with company's for adult's that are high functioning to work.
- I supervised my team in making sure they appeared to work clocked in and are able to and understand their job task
- I had to sit down and write reports about my clients.
Education
Associate of Science - Surgical Tech
The College of Health Care Professions
TX03-2026
General Studies
Vanden High School
Fairfield, CA06-2003
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Hospitality services
- Front office management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Auto Hobby Collision
02.2024 - 03.2024
Temp Overnight Stocker
Safeway
08.2020 - 10.2020
Work Specialist Lead
United Cerebral Palsy
02.2019 - 03.2020
Associate of Science - Surgical Tech
The College of Health Care Professions
General Studies
Vanden High School
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