Cynthia Djia
Sherrills Ford,NC
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefits Coordinator
Edenred
11.2023 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Negotiated favorable contracts with vendors for cost-effective benefit offerings that supported company objectives.
Scrum Master
Wex Inc.
07.2024 - 07.2024
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Retention Specialist
Amazon
06.2018 - 07.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
Bachelor of Arts - Marketing And Communication
ETEP University
07.2016
Skills
Relationship Building
Agile Metrics Tracking
Sprint Planning
Upselling and Cross Selling
Customer Feedback Analysis
Documentation skills
Cross-Functional Communication
Certification
- Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.
Languages
French
Native or Bilingual
Timeline
Scrum Master
Wex Inc.
07.2024 - 07.2024
Benefits Coordinator
Edenred
11.2023 - Current
Retention Specialist
Amazon
06.2018 - 07.2023
Bachelor of Arts - Marketing And Communication
ETEP University
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