Cynthia Durham

Raleigh,NC

Summary

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

Overview

years of professional experience

Work History

Deli Manager

Food Lion

Clayton, NC

08.1995 - 07.2021

Set schedules for 8-10 staff by planning and designating shifts and hours.
Controlled inventory costs by carefully managing portion control and reducing waste.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Inventoried food products and associated materials on on a monthly basis.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Directed team of 8 deli workers handling $16-17,000 in weekly business.

Education

No Degree - Culinary Arts

Wake Technical College

Raleigh, NC

Skills

Safe Work Practices
Assignment Schedules
Catering Support
Production Reporting
Customer Service

Hiring and Firing
Corrective Actions
Disciplinary Action
Worker Training

Timeline

Deli Manager

Food Lion

08.1995 - 07.2021

No Degree - Culinary Arts

Wake Technical College

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