Cynthia Ekberg
Ocala,FL
Summary
Logistics professional specializing in shipping coordination and database management. Demonstrated success in ensuring timely deliveries and enhancing customer relationships. Strong interpersonal skills facilitate effective resolution of concerns, leading to improved customer satisfaction and business growth.
Overview
22
22
years of professional experience
Work History
Lhoist North America
Ocala, FL
04.2004 - 10.2025
- Coordinated shipping schedules to guarantee timely product delivery.
- Communicated with carriers to arrange transportation logistics efficiently.
- Daily invoicing and reconcilation
- Developed relationships with shipping vendors and partners for improved collaboration.
- Handled customer inquiries via phone, email, and chat with professionalism.
- Cultivated positive customer relationships through friendly interactions and support.
- Completed day-to-day duties accurately and efficiently.
- Systems used: JWS, SAP, Connex, Transwide Shipping System, The Mule Shipping System
- Built Excel Spreadsheets as customer Database
Education
Business
Webster College
Ocala, Fl06-1989
Lincoln High School
Cambridge City, IN01-1982
Skills
- Shipping logistics and coordination
- Database management
- Shipment tracking and invoicing
- Customer service and relations
Timeline
Lhoist North America
04.2004 - 10.2025
Business
Webster College
Lincoln High School