Cynthia Fegins Gilbreath
ROCKLIN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Experience Manager
Ulta Salon and Cosmetics
03.2024 - 03.2025
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Assistant Manager
Extra Space Storage
04.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Sally's Beauty Supply
10.2019 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales by 5% and minimized shrinkage by 1% as per company goals through excellent customer service and adherence to standard practices.
Store Manager
Payless Shoes Source
01.1998 - 09.2019
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals by 25% and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06.1985
Skills
- Customer Service
- Operational Efficiency
- Shift Scheduling
- Profit and Loss Control
- Coaching and Mentoring
- Business Forecasting
- Special Promotions Planning
- Performance Monitoring
Certification
- Certified Store Manager Trainee, Payless Shoe Source- 2000-2004
Timeline
Experience Manager
Ulta Salon and Cosmetics
03.2024 - 03.2025
Assistant Manager
Extra Space Storage
04.2022 - 04.2024
Store Manager
Sally's Beauty Supply
10.2019 - 04.2022
Store Manager
Payless Shoes Source
01.1998 - 09.2019
High School Diploma -
Hiram W. Johnson High School
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