Cynthia Figueroa
Orlando,FL
Summary
Determined detail-oriented bilingual individual with several years of experience in managing receptionist in a busy medical setting, demonstrating excellent clerical skills in collections, scheduling, and patient services as well as providing medical assistance to physicians, nurses and technicians. Able to work with patients in a compassionate manner as well as medical team to ensure quality service deliver.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Orlando Health Jewett Orthopedic Institute
Orlando, Florida
12.2024 - Current
- Schedule patient appointments in a timely manner
- Manage phone and email correspondence related to scheduling
- Ensure all parties are informed of any schedule changes or cancellations
- Manage phone and email correspondence related to scheduling
- Ensure all parties are informed of any schedule changes or cancellations
Supervisor
Bags Inc.
Orlando
11.2023 - Current
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies, job duties, and performance expectations.
Medical Receptionist
Physmedi Physical institute
Orlando
10.2024 - 12.2024
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answering phone calls
- Scheduling appointment for patient
- Taking vitals and documentation
- Greeting patients
- Ensuring we have referrals
Medical Receptionist
Penn Medicine
Philadelphia, Pennsylvania
04.2023 - 10.2023
- Checked patients in and out for appointments and collected co-payments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Medical Assistant
Vybe Urgent Care
Philadelphia
08.2022 - 03.2023
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Responded to patient callbacks and phone-in prescription refill requests.
- Supported administrative staff by processing payments.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Scheduled appointments for patients via phone and in person.
Education
GED -
Lincoln Technical Institute
Philadelphia, PASkills
- EPIC, Microsoft, windows, intranet, fax
- EKG machine
- Efficient English / Spanish
- Multiple phone lines
- Customer service and support
- Medical Assistant
Timeline
Scheduling Coordinator
Orlando Health Jewett Orthopedic Institute
12.2024 - Current
Medical Receptionist
Physmedi Physical institute
10.2024 - 12.2024
Supervisor
Bags Inc.
11.2023 - Current
Medical Receptionist
Penn Medicine
04.2023 - 10.2023
Medical Assistant
Vybe Urgent Care
08.2022 - 03.2023
GED -
Lincoln Technical Institute