Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CYNTHIA FONSECA

HEALH CARE
The Bronx,NY

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Manager

Bronx County Medical
Bronx , NY
08.2018 - Current
  • Communicated with patients with compassion while keeping medical information private.
  • Established performance goals and objectives in alignment with organizational mission and values.
  • Completed day-to-day duties accurately and efficiently.
  • Answered unlimited calls per shift to assist with customer questions and concerns.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Health Care Manager

Starrett City Medical
Brooklyn, NY
09.2015 - 07.2018
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Front Desk Receptionist

Astor Medical Center
The Bronx, NY
11.2014 - 07.2015
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Used company badging system to create badges for new employees and visitors.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Updated customer information in databases regularly to ensure accuracy of records.

Education

High School Diploma -

Bronx Regional High School
The Bronx, NY
06-1998

Skills

  • Workforce Management
  • Operations Management
  • Staff Management
  • Schedule Preparation
  • Team Leadership

Languages

English
Professional
Spanish
Professional

Timeline

Manager

Bronx County Medical
08.2018 - Current

Health Care Manager

Starrett City Medical
09.2015 - 07.2018

Front Desk Receptionist

Astor Medical Center
11.2014 - 07.2015

High School Diploma -

Bronx Regional High School

Similar Profiles

CREATE PROFILE
CYNTHIA FONSECAHEALH CARE