Cynthia Fuentes
Mount Vernon,NY
Summary
Attentive retail professional brings +6 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of operational work, clienteling, operations, results, and business merchandising. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
3
3
years of professional experience
Work History
Key Holder
Wolford
08.2022 - Current
- Responsible for opening and closing procedures of the store
- Worked closely with leaders on hosting/creating charity events in store and externally for brand exposure
- In control of promoting our products by marketing through social media
- Analyzed sale reports and data to determine the needs of the business and assisted in creating business strategies
- Skilled in client outreach and use of client log
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Key Holder
Pandora Jewelry
03.2020 - 07.2021
- Responsible for the opening and closing procedures of the store
- Supervised a team of 14, trained and assisted employees in customer service and client outreach
- Seeked ways to better promote our products by marketing through social media
- Maintained proper inventory levels to ensure maximum efficiency in meeting sales goals
- Partnered with leaders within in our region to set new standards company wide regarding clienteling and conversion
- Created lasting impressions with employees and clients to ensure that business moves efficiently
- Mentored new sales associates to contribute to store's positive culture.
Sales Associate
Kate Spade
02.2020 - 03.2020
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Proficient client outreach and use of client log
- Developed strong product knowledge across all categories
- Applied visual directives to ensure that the stores standards are implemented on a daily
- Researched client requests to create best possible solutions for diverse needs.
Key Holder
Michael Kors
10.2018 - 02.2020
- Responsible for the opening and closing procedures of the store
- Analyzed sales reports and financial data to determine the needs of the business and set business strategies
- Ensure merchandise is represented on the sales floor by creating displays that meet company standards (Monthly Floor Sets, Window Displays, Store Photos)
- Ensure cash procedures are properly followed including Bank deposits, safe funds, and petty cash
- Inventory control/ Loss prevention
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supervised a team of 5 associates consisting of sales and stock
- Utilized product knowledge and selling skills to build customer loyalty
Education
Associate of Arts Degree - Criminal Justice
Borough of Manhattan Community College
Skills
- Leadership
- Interpersonal Skills
- Active listening
- Train Employees
- Team Building
- Cash Handling
- Manage Inventory
- Merchandising
- Time Management
- Customer Assistance
- Persuasive / Strategic Selling
- Sales Expertise
Timeline
Key Holder
Wolford
08.2022 - Current
Key Holder
Pandora Jewelry
03.2020 - 07.2021
Sales Associate
Kate Spade
02.2020 - 03.2020
Key Holder
Michael Kors
10.2018 - 02.2020
Associate of Arts Degree - Criminal Justice
Borough of Manhattan Community College
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