Cynthia Garcia
Julian,CA
Summary
Accomplished Customer Experience Lead at Victoria's Secret & PINK, adept in strategic thinking and team management. Enhanced customer satisfaction and team performance through innovative service process improvements and effective staff training. Demonstrated expertise in data-driven decision-making and issue resolution, significantly improving client satisfaction and operational efficiency. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret & PINK
09.2020 - Current
- Streamlined customer service processes for increased efficiency and improved response times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Spearheaded the adoption of industry best practices for managing complex escalations, leading to swifter problem resolutions and greater client satisfaction scores.
Beauty Advisor
Sephora Inside JCPenney
09.2017 - 07.2020
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Education
Associates - Beauty Merchandising And Product Development
Fashion Institute of Design And Merchandising
Los Angeles, CA06.2020
Skills
- Strategic Thinking
- Team Management
- Data-driven decision-making
- Issue and Complaint Resolution
- Staff education and training
- Multichannel Integration
Timeline
Customer Experience Lead
Victoria's Secret & PINK
09.2020 - Current
Beauty Advisor
Sephora Inside JCPenney
09.2017 - 07.2020
Associates - Beauty Merchandising And Product Development
Fashion Institute of Design And Merchandising
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