Cynthia Garza
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Arizona Veterans Memorial Coliseum
Phoenix, AZ
10.2013 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
Supervisor of Operations
Pritchard Sports
Phoenix, AZ
05.2017 - 12.2023
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
Landscaper/Groundskeeper
Arizona Country Club
Phoenix, AZ
12.2007 - 07.2013
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Provided support during special events held at the premises.
Unloader
Quantum Aviation
Phoenix, AZ
01.2005 - 01.2006
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
- Followed all safety regulations when handling heavy materials.
- Reported any product issues to supervisors immediately.
Phlebotomist
Biomat U S A
Phoenix, AZ
08.2004 - 08.2005
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
Education
Associate of Science - Medical Assisting
High-Tech Institute
Phoenix, AZ05-2005
High School Diploma -
Sherman Indian High School
Riverside, CA05-1981
Skills
- Critical Thinking
- Paperwork Processing
- Problem-Solving
- Prioritization
- Administrative Support
- Staff Training
- Clerical Support
- Adaptive team player
- Medical terminology knowledge
- Venipuncture
- Loading And Unloading
- Shipping and receiving understanding
- Customer Service
- Visitor management
- Crime Prevention
- Patrol procedures
- Incident Reporting
- Osha/ HIPAA Standards
References
References available upon request.
Timeline
Supervisor of Operations
Pritchard Sports
05.2017 - 12.2023
Customer Service Representative
Arizona Veterans Memorial Coliseum
10.2013 - Current
Landscaper/Groundskeeper
Arizona Country Club
12.2007 - 07.2013
Unloader
Quantum Aviation
01.2005 - 01.2006
Phlebotomist
Biomat U S A
08.2004 - 08.2005
Associate of Science - Medical Assisting
High-Tech Institute
High School Diploma -
Sherman Indian High School
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