Summary
Overview
Work History
Education
Skills
Timeline
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CYNTHIA GOMEZ

Sherman Oaks,CA

Summary

Hands-on Area Operations Manager with extensive experience in store operations and people management, including E-commerce sector. Skilled in developing and implementing VIP customer loyalty. Responsible for overseeing 5 locations, inclusive of top door in North America. Passionate about motivating teams to adhere to standards of European luxury, achieving targeted MBO's and achieving their highest potential.

Overview

12
12
years of professional experience

Work History

Area Operations Manager

Prada USA
02.2014 - Current
  • Area Store Operations Los Angeles-Includes top door in North America.
  • Developed inventory processes to minimize stock loss to meet .20 target.
  • Manage e-commerce activities for region including KPI's, order processing, and client customer service on multiple platforms. i.e. prada.com, farfetch.con saks.com
  • Cultivated and strengthened stores after-care program extending the client experience after the sale.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations
  • Enforced and optimized internal policies to maintain responsiveness to brand culture and standards.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Handled escalated customer issues and clients to assist store level staff and maintain excellent customer service.
  • Analyzed and reported monthly cycle counts to maintain accuracy of records for HQ.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
  • Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.

Luxury Fashion Sales Associate

Barneys New York
11.2017 - 02.2018
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Operated cash registers, receiving and processing both cash and card payments.

Office Manager

Yuki Sharoni Beauty & Lifestyle
06.2012 - 11.2014
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Education

Glendale Community College
Glendale, CA

High School Diploma -

Robert H. Lewis High School
Sun Valley, CA
06.1998

Skills

  • Excellent interpersonal skills
  • Performance tracking proficiency
  • Data Analysis
  • Staff training/development
  • Inventory management
  • Luxury VIP Relationship building
  • Project Managemetnt
  • Proficient in Excel, Word, PP, SAP, Simplfield

Timeline

Luxury Fashion Sales Associate

Barneys New York
11.2017 - 02.2018

Area Operations Manager

Prada USA
02.2014 - Current

Office Manager

Yuki Sharoni Beauty & Lifestyle
06.2012 - 11.2014

Glendale Community College

High School Diploma -

Robert H. Lewis High School

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CYNTHIA GOMEZ