Cynthia Hicks

Taking client to and from doctor's appointment. Help client with grooming, bathing, dressing, and cooking.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and maintenance staff.
• Handled tenant complaints accordingly and appropriately, calling in repairmen, and other repair companies.
• Completed final move-out walk-throughs with tenants.
• Recertifications and Interims verified income, assets, and expenses.
• Resolved conflicts between tenants regarding noise, parking, etc
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Oversaw monthly rent collections and try to maintained high payment rates.
• Trained new hires on company policies and procedures best practices-leading them towards successful job performance.
• Processed security deposit refunds.
• Collaborated with legal department on eviction proceedings when necessary.
• Attended staff meetings and took notes to share with property manager.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front areas to step in to assist with various tasks whenever employee was absent or at lunch.
• Completed bi-weekly payroll for Number employees.
• Completed work schedule for All departments.

• Continuously updated knowledge of the menu items, ingredients, and preparation methods.
• Assisted in hiring decisions for the front counter team by conducting interviews and evaluating applicant qualifications.
• Maintained a friendly, clean, and organized front counter area for customers.
• Oversaw front counter processes for improved workflow and increased employee productivity.
• Processed daily schedules for front counter staff, ensuring adequate coverage during absence, lunch break and peak business hours.
• Ensured compliance with all applicable health codes, safety regulations, and company policies at the front counter area.
• Managed cash handling procedures to minimize discrepancies and maintain accurate cash flow.
• Oversaw cash register reconciliation at the end of each shift, ensuring accuracy in all transactions.
• Enhanced customer satisfaction by efficiently managing front counter operations and addressing customer concerns in a timely manner.
• Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall customer experience.
• Trained new employees, resulting in a more competent and efficient front counter team.
• Established good communication between both front counter staff and kitchen staff members, to focused on excellent customer service.
• Monitored employee performance with regular evaluations, providing constructive feedback for continuous improvement.
• Addressed customer complaints and concerns.