Cynthia Hodge

.

• Managed multiple projects simultaneously, ensuring accuracy and timeliness in meeting deadlines for invoicing and other key deliverables related to revenue coordination responsibilities.
• Entered figures using 10-key calculator to compute data quickly.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handled day-to-day accounting processes to drive financial accuracy.
• Increased revenue by streamlining invoicing processes and closely monitoring accounts receivable.
• Maintained strong working relationships with clients, fostering trust and facilitating better communication around billing matters.
• Proactively identified potential risks or issues with contracts, addressing them promptly before they impacted overall revenues negatively.
• Improved cash flow management through diligent tracking of outstanding payments and timely followups.
• Streamlined account reconciliation processes, reducing time spent on manual tasks while improving accuracy of financial records.
• Reduced billing errors by implementing a robust invoice review system before submission to clients.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.

• Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
• Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
• Streamlined reimbursement processes by implementing efficient filing and tracking systems.
• Generated monthly billing and posting reports for management review.
• Audited and corrected billing and posting documents for accuracy.
• Created documents in accordance with payer guidelines and submitted to appropriate parties.
• Built proactive, client-specific edits into system to prevent future denials.
• Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
• Utilized various software programs to process customer payments.
• Collaborated with cross-functional teams to develop strategies for maximizing revenue recovery efforts.
• Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
• Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
• Employed clinical and billing codes expertise to correct billing inconsistencies.
• Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
• Demonstrated adaptability and a commitment to ongoing professional development, embracing new software systems and process changes with enthusiasm and ease.
• Responded to customer concerns and questions on daily basis.
• Conducted regular audits of billing records, identifying areas where inconsistencies could be addressed to optimize efficiency within the department.
• Processed vendor and supplier payments on weekly basis.
• Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
• Established strong working relationships with insurance providers, fostering open communication channels for smoother claim resolutions.
• Served people of different backgrounds with polished people skills and advanced [Language] abilities.
• Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
• Prevented delays and claim denials by correcting information prior to submission.
• Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Billed and collected for claims submitted on clients' behalf with sales totaling $[Number].
• Followed up on denied and unpaid claims to resolve problems and obtain payments.
• Maintained accurate records of customer payments.
• Used data entry skills to accurately document and input statements.
• Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
• Developed a reputation for expertise in handling complex reimbursement cases, becoming a go-to resource within the team for assistance in problem-solving difficult scenarios.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Monitored outstanding invoices and performed collections duties.
• Handled account payments and provided information regarding outstanding balances.
• Collaborated with customers to resolve disputes.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Developed strong communication and organizational skills through working on group projects.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Daily process of New York Paid Family Leave, FMLA, and corporate leave. Daily determination of approval and payment of such leaves for major companies across. Special development for employee of the state of New York. Payment submission and record recording of employment time loss for accuracy. Assigned account direction. Established relationship with account employees on a one to one basis to increase proper documentation and provide the necessary i for processing of leaves.

Daily billing/collections of physician practice for Ear Nose & Throat specialist; involved consultation billing with local hospitals and surgery centers. Billing of State programs to assist in patient care; Cash posting; Claim appeals; Claim adjudication process. Bank deposits; Coding of surgery billing . Assisted other departments when needed.

• Monitored and documented accounts receivable trends and account-specific profitability.
• Prevented delays and claim denials by correcting information prior to submission.
• Followed up on denied and unpaid claims to resolve problems and obtain payments.
• Contributed knowledge to help improve financial management, billing and tracking systems.
• Compiled department-specific reports to help senior managers identify trends and improve progress.
• Performed [State] and federal regulations compliance audits related to documentation and reporting.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
• Provided ongoing support to team members with challenging case scenarios, fostering professional growth and development within the department.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Implemented effective communication strategies within the team for better coordination and information sharing.
• Collaborated with other department supervisors to optimize cross-functional operations and improve overall efficiency.
• Interceded between employees during arguments and diffused tense situations.
• Created documents in accordance with payer guidelines and submitted to appropriate parties.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Billed and collected for claims submitted on clients' behalf with sales totaling $[Number].
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Established strong relationships with insurance providers through open communication channels, improving negotiation outcomes for payment disputes.
• Reduced errors in billing submissions through regular staff training and implementation of quality control measures.
• Streamlined the appeals process for denied claims, resulting in a higher success rate for overturning decisions and capturing lost revenue.
• Optimized resource allocation by identifying staffing needs based on workload analysis.
• Served people of different backgrounds with polished people skills and advanced [Language] abilities.
• Maintained up-to-date knowledge on industry regulations and compliance requirements, ensuring adherence by all team members.
• Improved reimbursement processes by analyzing and streamlining workflow procedures.
• Built proactive, client-specific edits into system to prevent future denials.
• Conducted regular audits of reimbursement records to identify areas for improvement and ensure accuracy in reporting data.
• .Cultivated a positive work environment by recognizing team achievements and promoting collaboration among colleagues.
• Managed the resolution of complex reimbursement cases, resulting in increased revenue recovery for the organization.
• Kept high average of performance evaluations.
• Trained department employees in proper billing and accounting procedures.
• Supervised a team of reimbursement specialists, ensuring timely and accurate processing of claims.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• .Reviewed internal policies related to reimbursement practices, recommending updates where needed to enhance overall effectiveness.
• Helped minimize escalations by reaching out to clients in advance of expected problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated leadership skills in managing projects from concept to completion.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Gained strong leadership skills by managing projects from start to finish.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Passionate about learning and committed to continual improvement.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.