Cynthia Holmes
Hendersonville,TN
Summary
Detail-oriented Medical Office Manager adept at enhancing team performance, optimizing patient scheduling, and ensuring regulatory compliance. Proven ability to resolve conflicts and streamline operations within a fast-paced healthcare environment.
Overview
32
32
years of professional experience
Work History
Medical Office Manager
Lifepoint Health
Gallatin, TN
07.2021 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations.
- Managed patient scheduling and appointment systems to optimize office workflow.
- Developed training programs for new staff, enhancing team performance and efficiency.
- Conducted regular staff meetings to address operational challenges and improve communication.
- Analyzed office performance metrics, identifying areas for process improvement initiatives.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed 17 employees with various personalities and from different cultures for large 7-physician practice.
Certified Medical Assistant, Office Manager II
Lifepoint Health
Gallatin, TN
12.2015 - Current
- Administered patient care by preparing examination rooms and ensuring medical equipment readiness.
- Assisted physicians during examinations, facilitating efficient patient assessments and procedures.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance with regulations.
- Educated patients on treatment plans and medication management to enhance understanding and adherence.
- Trained new staff on protocols and best practices to ensure high-quality patient care standards.
- Monitored inventory of medical supplies, initiating orders to maintain optimal stock levels for operations.
- Led quality improvement initiatives focused on enhancing operational efficiency within clinical settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Certified Medical Assistant
Frisbee Memorial Hospital
Sanbornville, NH
12.2001 - 07.2015
- Administered immunizations and assisted with patient intake processes to ensure smooth clinic operations.
- Conducted routine laboratory tests and managed specimen collection, enhancing diagnostic accuracy.
- Educated patients on treatment plans and medications, fostering informed health decisions.
- Coordinated appointment scheduling and follow-ups to improve patient access to care.
- Trained new staff on clinical procedures and office protocols, promoting team efficiency and cohesion.
- Streamlined inventory management of medical supplies, reducing waste and ensuring availability for procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Windermere Pediatrics
Windermere, FL
09.1993 - 11.2001
- Maintained electronic health records with precision, ensuring compliance with healthcare regulations.
- Collaborated with healthcare providers to develop patient-centered care plans, improving overall health outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Education
Associate of Science - Medical Assistance
Orlando College
Orlando, FL06-1992
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Medical practice operations
- Attention to detail
- Staff scheduling
- Team leadership
- EMR software
- Critical thinking
- Inventory control management
- Patient needs assessment
- Team supervision
- Administrative support
Timeline
Medical Office Manager
Lifepoint Health
07.2021 - Current
Certified Medical Assistant, Office Manager II
Lifepoint Health
12.2015 - Current
Certified Medical Assistant
Frisbee Memorial Hospital
12.2001 - 07.2015
Certified Medical Assistant
Windermere Pediatrics
09.1993 - 11.2001
Associate of Science - Medical Assistance
Orlando College