Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Hooker

Dallas

Summary

Patient-focused job history with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Keyholder

GoodWill
10.2023 - Current
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff on store protocols and customer service excellence.
  • Managed cash handling processes, including daily reconciliations and deposit preparation.
  • Conducted regular audits of store processes, identifying areas for efficiency improvements.

Teacher

LMNOP Daycare
10.2021 - 08.2022
  • Designed engaging lesson plans to foster cognitive and emotional development in children.
  • Implemented effective classroom management strategies to create a positive learning environment.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.

Home health care worker

Synergy
01.2019 - 06.2021
  • Provided personalized care to clients, ensuring comfort and dignity in daily activities.
  • Assisted with medication management, promoting adherence to prescribed treatment plans.
  • Advocated for clients' needs, enhancing their quality of life through tailored support services.
  • Assisted patients with daily living activities, resulting in a higher quality of life.

Medical Subrogation Specialist

AllState
04.2015 - 05.2018
  • Analyzed subrogation claims to identify recovery opportunities and potential liabilities.
  • Managed case files, ensuring compliance with regulatory standards and company policies.
  • Developed strategies for optimizing recovery processes, enhancing overall efficiency.
  • Conducted thorough investigations to gather evidence supporting subrogation claims, mitigating risks.

CVT clerk

S.S.T International
03.2000 - 12.2013
  • Ensured accurate order picking and packing, leading to improved fulfillment speed.
  • Collaborated with team members to maintain clean, organized workspaces.
  • Trained new employees on safety protocols and operational procedures.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

Education

High School Diploma -

Dunbar High School
Lubbock, TX

Skills

  • Customer Service
  • Training and mentoring
  • Pharmacy knowledge
  • Prescription processing
  • Patient confidentiality
  • Medication Tech Certification
  • Pharmacy ethics
  • Medication reconciliation

Certification

  • CMT - Certified Medication Technician

Timeline

Keyholder

GoodWill
10.2023 - Current

Teacher

LMNOP Daycare
10.2021 - 08.2022

Home health care worker

Synergy
01.2019 - 06.2021

Medical Subrogation Specialist

AllState
04.2015 - 05.2018

CVT clerk

S.S.T International
03.2000 - 12.2013

High School Diploma -

Dunbar High School

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