Cynthia Hyde

As the Administrative Assistant to the Wichita Postmaster I was responsible for numerous confidential duties. Some of those include, but are not limited to, routing phone calls to the appropriate department utilizing a multi-line phone system, fingerprinting new hires, creating/maintained/modified spreadsheets for the Postmaster and Customer Service operations. I was also responsible for making training arrangements for new City Carriers as well as, monitored and paid for their uniform allowances. I made travel arrangements for the Postmaster whenever he was required to travel as well as, scheduled and organized his Managers meeting.

As a Customer Service Associate I was responsible for handling Returns, Exchanges, Payments, Purchases as well as, assisting Customers with online orders. I was also required to transfer phone calls to the appropriate department utilizing a multi-line phone system, directed customers to product location and verified inventory status.