Summary
Overview
Work History
Education
Skills
Accomplishments
Dancing Planting exercising Board games card games sewing puzzles
Timeline
Volunteer
Cynthia Kershaw

Cynthia Kershaw

Lexington,NC

Summary

Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining a professional relationships with the customer while giving them a congenial rapport. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.


Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and processing. Articulate, energetic and results-oriented with exemplary passion for developing relationships, Willing to learn more! Fraud would be a new challenge for me , which will be developing new relationships. Encouraging my new team with my Enthusiastic Good Morning jingles . and my morning days of the week Marvelous Monday, Terrific Tuesday, Wonderful Wednesday Thankful Thursday,Fabulous Friday Sunny Saturday. I just love a fresh morning start!


But i am Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Vitacost.com Inc.
05.2007 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Front Office Assistant

Lexington City School
08.1999 - 06.2005
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Processed lunch program application.

Education

Certification - CNA

Davidson College
Davidson, NC
06.2002

Skills

  • Grammar
  • Google Docs
  • Microsoft Outlook
  • Professional Telephone Demeanor
  • Managing Multiple Tasks
  • Active Listening

Accomplishments

    I was on the Board of Commissions for the lexington Housing Authority, making new laws for the community ! Making a better place to live for the community.

    Greatest honor and Achievements , was being a mom for my 4 children , 2 Boys and 2 girls who have became the most self sufficient adults whom I am very proud of !


Dancing Planting exercising Board games card games sewing puzzles

Dancing is so exhilarating , planting the plants we give each other life ! exercising is the key to longevity , Board games stimulates the brain,

sewing is very therapeutic .

Timeline

Customer Service Representative

Vitacost.com Inc.
05.2007 - Current

Front Office Assistant

Lexington City School
08.1999 - 06.2005

Certification - CNA

Davidson College

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Cynthia Kershaw