Cynthia Lapete
Landaff,NH
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Dollar General. Skilled in problem-solving and team leadership, adept at training and mentoring staff to exceed sales goals. Successfully managed inventory and employee scheduling, boosting store performance through strategic planning and customer relations.
Overview
13
13
years of professional experience
Work History
ASM/Store Manager
Dollar General
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Office Manager for Personal Business
C Lapete & Sons Trucking
01.2015 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Order Fulfillment Associate
Littleton Coin Company
01.2012 - 01.2015
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
Diploma -
Lisbon Regional School
Lisbon, NHSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Employee Scheduling
Timeline
ASM/Store Manager
Dollar General
05.2022 - Current
Office Manager for Personal Business
C Lapete & Sons Trucking
01.2015 - 05.2022
Order Fulfillment Associate
Littleton Coin Company
01.2012 - 01.2015
Diploma -
Lisbon Regional School