Lidia Grolla
Guthrie
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
ASM/Store Manager
Starbucks
05.2024 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Barista/Supervisor
Starbucks
05.2018 - 05.2024
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
Education
High School Diploma -
East Nicolaus High School
Nicolaus, CASkills
- Customer relations
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Store operations
- Customer service management
- Friendly and positive
- Team building
Hobbies and Interests
- Softball
- Traveling
- Drawing & photography
Timeline
ASM/Store Manager
Starbucks
05.2024 - 02.2025
Barista/Supervisor
Starbucks
05.2018 - 05.2024
High School Diploma -
East Nicolaus High School
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