Cynthia Lopez
Johnston,RI
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at CVS Pharmacy showcased my ability to resolve complex issues and mentor new staff, boosting team performance significantly. With strong organization and a service-oriented mindset, I excel in roles requiring administrative support and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lab Order Receptionist
Lifespan: Rhode Island Hospital
10.2017 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Expressive Arts Teacher
The Empowerment Factory
09.2015 - 10.2019
- Connected with parents through regular communication regarding student progress, concerns, and achievements.
- Collaborated with colleagues to expand cross-curricular connections, enriching students'' overall educational experience.
- Mentored new teachers in the department to ensure their smooth transition into the school community.
- Championed diversity and inclusion within the arts curriculum by introducing works from underrepresented artists and cultural perspectives.
Lead Customer Service Representative
CVS Pharmacy
05.2009 - 10.2012
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
Education
Associate Of Arts - Psychology
Ccri
Providence, RISkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Data inputting
- Administrative Support
- Professional Demeanor
- Typing Speed
- Service-oriented mindset
- Office Management
Certification
Certified Master Practitioner of NLP
Timeline
Lab Order Receptionist
Lifespan: Rhode Island Hospital
10.2017 - 10.2019
Expressive Arts Teacher
The Empowerment Factory
09.2015 - 10.2019
Lead Customer Service Representative
CVS Pharmacy
05.2009 - 10.2012
Certified Master Practitioner of NLP
Associate Of Arts - Psychology
Ccri
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