Cynthia Lopez
Baldwin Park,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
TMI Products
06.2017 - Current
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Assist with placement of orders, refunds, or exchanges.
- Maintains a high level of communication with customers, sales, production, and shipping departments as necessary.
Security Officer
CPI Security Solutions
09.2016 - 12.2017
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintains environment by monitoring and setting building and equipment controls.
Packaging Lead
Bloomfield Bakers
07.2012 - 04.2013
- Delegate tasks to Packaging crew.
- Assure quality guidelines are being followed for the product.
- Overseeing a Production line in the Bakery Department with a crew of 5 to 30 employees.
- Ensure headcount is the required amount for the product running, and that it is complete.
- Perform walk-through of the line to ensure previous shift has taken all of their materials and to check off materials for the shift.
- Work with Operators and Palletizers to keep Material usages updated for end of day.
- Perform quality assurance checks throughout the shift.
- Notify employees and Supervisors of any changes in product.
- Coordinate with Sanitation, Warehouse and Maintenance for any product change overs.
- Meeting with packaging crew on a weekly basis to inform them regarding any Safety changes.
- Perform safety audits near the beginning of the shift.
- Keep up progress boards every hour, fill out and turn in final batch sheets, and complete Daily Operating Report.
Scheduler II
Bloomfield Bakers
05.2011 - 07.2012
- Coordinate with Production scheduler and other shifts for scheduling needs.
- Check that employee schedules per line are according to the allotted Headcount needs.
- Informing Temp. Agencies regarding any changes in Production’s employee needs.
- Check with Supervisors and Employees regarding RTO/PTO and Vacation requests.
- Revise and record any voicemails left for the Call in Sick line.
- Call in employees for all shifts depending on changes in production.
- Post and send schedules for the following day.
- Inform HR and payroll regarding any changes of status of any employees.
Team Leader
Jack in the Box
09.2007 - 02.2011
- Daily Supervision of a team consisting of four employees.
- Responsible for monitoring the standards of public health.
- Daily Cash deposits, counts, and drops.
- Leads the team in weekly inventory of store products and goods.
- Responsible for training new staff when needed.
- Greeting customers and up keeping our standards of customer service.
Education
Bachelor of Science - Criminal Justice
Platt College
Ontario06-2018
Skills
- MS Word and Excel
- Bilingual (Spanish)
- Communication Skills
- Customer Service
- Experience Handling Money
- Reading Comprehension
- Customer relations
- Social Perceptiveness
- Time Management
- Customer service
- Active listening
- Data entry
- Critical thinking
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
TMI Products
06.2017 - Current
Security Officer
CPI Security Solutions
09.2016 - 12.2017
Packaging Lead
Bloomfield Bakers
07.2012 - 04.2013
Scheduler II
Bloomfield Bakers
05.2011 - 07.2012
Team Leader
Jack in the Box
09.2007 - 02.2011
Bachelor of Science - Criminal Justice
Platt College
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