Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Cynthia Lorette

Management
Salt Lake City,United States

Summary

Highly organized manager bringing 7 plus years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks. A strong leader offering experience prioritizing and delegating administrative tasks to drive goals in achievement in training and mentoring top talent while cultivating a productive work culture.

Overview

7
7
years of professional experience
14
14
years of post-secondary education

Work History

Area Operations Manager

Amazon
West Jordan, UT
04.2021 - 11.2021
    • Delegate daily tasks to direct reports and management teams streamlining daily progress and efficiency.
    • Managed, trained and motivated 55 direct reports to continuously improve knowledge and abilities in safety, cross-training, and the importance of wearing personal protective equipment.
    • Directed product flow and informed management teams of delays and challenges, as well as suggested resolutions.
    • Reduced operational risks during peak times while organizing data to forecast performance trends.
    • Maintained cleanliness and packing area, workspace, working closely with employees to systemize tasks.

Peer Mentor

University Of Arizona Global Campus
San Diego, CA
11.2017 - 12.2020
    • Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
    • Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
    • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
    • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
    • Attended and led meetings with other peer mentors to offer support and standardize resource offerings.

Day Spa Manager

Gigi Of Westport
Westport, CT
10.2015 - 04.2016
    • Organized multiple accounts and updated clients' information to electronic scheduling.
    • Developed goal and sale plans as it pertains to the client services
    • Recruited and developed new employee training, including policies, services, and career development.
    • Worked with suppliers to identify cost savings opportunities resulting in a 5% reduction in expenses.

Spa Director

Helen Salon And Spa
Bellevue, WA
04.2013 - 09.2015
    • Implemented successful updates to operations according to latest market trends and customer preferences.
    • Oversaw upkeep of entire facility and notified maintenance for service repairs.
    • Directed all day-to-day operations of busy location in Seattle Metro area.
    • Designed and created new services incorporating organic treatments.
    • Created a training program focusing on personal development and client rapport.
    • Worked with suppliers to identify cost savings opportunities resulting in a 7% reduction in expenses.
    • Sustained operational efficiency, employee performance levels, and customer service standards to increase overall spa profits by 5%.
    • Conducted internal audits of spa finances and completed essential accounting functions to maintain accurate records.

Licensed Esthetician

Elixir Medical Group
Westport, CT
08.2012 - 03.2013
  • Documented data related to client's care, including assessment results, medications, skin conditions, responses, and treatment changes.
  • Collaborated with other healthcare practitioners to plan, manage, and assess follow-up treatments.
  • Fostered friendly, warm, and exceptional customer experience.
  • Handled busy schedules and stayed on top of crucial deadlines.

Education

Master of Arts - Psychology

Pepperdine University
Malibu, CA
07.2018 - 12.2019

Bachelor of Arts - Psychology

Ashford University
San Diego, CA
06.2011 - 09.2017

Bachelor of Arts - Organizational Management

Ashford University
San Diego, CA
06.2011 - 09.2017

Skills

    Excellent interpersonal skills

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Timeline

Area Operations Manager

Amazon
04.2021 - 11.2021

Master of Arts - Psychology

Pepperdine University
07.2018 - 12.2019

Peer Mentor

University Of Arizona Global Campus
11.2017 - 12.2020

Day Spa Manager

Gigi Of Westport
10.2015 - 04.2016

Spa Director

Helen Salon And Spa
04.2013 - 09.2015

Licensed Esthetician

Elixir Medical Group
08.2012 - 03.2013

Bachelor of Arts - Psychology

Ashford University
06.2011 - 09.2017

Bachelor of Arts - Organizational Management

Ashford University
06.2011 - 09.2017

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Cynthia LoretteManagement