Cynthia Lorette
Management
Salt Lake City,United States
Summary
Highly organized manager bringing 7 plus years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks. A strong leader offering experience prioritizing and delegating administrative tasks to drive goals in achievement in training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Area Operations Manager
Amazon
West Jordan, UT
04.2021 - 11.2021
- Delegate daily tasks to direct reports and management teams streamlining daily progress and efficiency.
- Managed, trained and motivated 55 direct reports to continuously improve knowledge and abilities in safety, cross-training, and the importance of wearing personal protective equipment.
- Directed product flow and informed management teams of delays and challenges, as well as suggested resolutions.
- Reduced operational risks during peak times while organizing data to forecast performance trends.
- Maintained cleanliness and packing area, workspace, working closely with employees to systemize tasks.
Peer Mentor
University Of Arizona Global Campus
San Diego, CA
11.2017 - 12.2020
- Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
- Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
Day Spa Manager
Gigi Of Westport
Westport, CT
10.2015 - 04.2016
- Organized multiple accounts and updated clients' information to electronic scheduling.
- Developed goal and sale plans as it pertains to the client services
- Recruited and developed new employee training, including policies, services, and career development.
- Worked with suppliers to identify cost savings opportunities resulting in a 5% reduction in expenses.
Spa Director
Helen Salon And Spa
Bellevue, WA
04.2013 - 09.2015
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Directed all day-to-day operations of busy location in Seattle Metro area.
- Designed and created new services incorporating organic treatments.
- Created a training program focusing on personal development and client rapport.
- Worked with suppliers to identify cost savings opportunities resulting in a 7% reduction in expenses.
- Sustained operational efficiency, employee performance levels, and customer service standards to increase overall spa profits by 5%.
- Conducted internal audits of spa finances and completed essential accounting functions to maintain accurate records.
Licensed Esthetician
Elixir Medical Group
Westport, CT
08.2012 - 03.2013
- Documented data related to client's care, including assessment results, medications, skin conditions, responses, and treatment changes.
- Collaborated with other healthcare practitioners to plan, manage, and assess follow-up treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Handled busy schedules and stayed on top of crucial deadlines.
Education
Master of Arts - Psychology
Pepperdine University
Malibu, CA 07.2018 - 12.2019
Bachelor of Arts - Psychology
Ashford University
San Diego, CA 06.2011 - 09.2017
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA 06.2011 - 09.2017
Skills
Excellent interpersonal skills
Inventory management
Coaching and mentoring
Staff training/development
Organization and Time Management
Flexible and Adaptable
Relationship building
Employee scheduling
Customer Service
Creative problem solving
Training and Development
MS Office
Timeline
Area Operations Manager
Amazon
04.2021 - 11.2021
Master of Arts - Psychology
Pepperdine University
07.2018 - 12.2019
Peer Mentor
University Of Arizona Global Campus
11.2017 - 12.2020
Day Spa Manager
Gigi Of Westport
10.2015 - 04.2016
Spa Director
Helen Salon And Spa
04.2013 - 09.2015
Licensed Esthetician
Elixir Medical Group
08.2012 - 03.2013
Bachelor of Arts - Psychology
Ashford University
06.2011 - 09.2017
Bachelor of Arts - Organizational Management
Ashford University
06.2011 - 09.2017