Cynthia Malkovich
Walled Lake,MI
Summary
Experienced Customer Service and Support Specialist with a strong background within the Medical industry. Proven ability to handle high-volume environments and adept at decision-making and problem-solving.
Overview
13
13
years of professional experience
Work History
Service Coordinator
J&B Medical Supply Inc.
Wixom, MI
01.2021 - Current
- Verifying and scanning insurance ; Validating prescriptions by obtaining proper clinical documents utilizing insurance guidelines; Review, Coordinating and Processing Orders utilizing Medtronic, Tandem, Ilet pumps and pump supplies utilizing Dexcom, Medtronic, Abbott CGM Systems, Insulet Omni Pod PDMS, Dash 5 and pods, along with diabetic testing supplies
Blue Care Network Team Member
J&B Medical Supply Inc.
Wixom, MI
08.2011 - 01.2021
- Process prescriptions, test, and pump supplies for physicians and network providers; Handle special approvals for prior authorizations over quantity testing, non-formulary products, and pump products; Verify and enter insurance information in network and shipping accounts; Collate data from clients, caregivers, doctors, hospitals, and network providers in accordance with HIPAA Act; Research insurance guidelines and resolve conflicts in orders; Follow up with necessary authorizations to ensure accounts remain active and patients receive medical supplies in a timely manner
Education
Associate Degree - Applied Sciences, Office Information Systems
Oakland Community College
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
Timeline
Service Coordinator
J&B Medical Supply Inc.
01.2021 - Current
Blue Care Network Team Member
J&B Medical Supply Inc.
08.2011 - 01.2021
Associate Degree - Applied Sciences, Office Information Systems
Oakland Community College