Cynthia Martinez
San Antonio,TEXAS
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management and Spiritual Leadership. Skilled in communication and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions.
Overview
34
34
years of professional experience
Work History
Program Coordinator
Adult and Teen Challenge of Texas
San Antonio, TEXAS
11.2022 - Current
- Coordinated daily program operations, to include campus and vehicle maintenance, kitchen responsibilities and safety, ensuring the general upkeep of the facilities.
- Responsible for the spiritual, physical, emotional and developmental welfare of the students in the program.
- Provide guidance and supervision of the program staff and scheduling staff and students responsibilities on a weekly basis and posting schedules.
- Maintaining discipline and overseeing that all students comply with all student rules.
Apartment Leasing Agent
BG Personnel
San Antonio, Tx
06.2010 - 07.2015
- Managed lease agreements, ensuring compliance with company policies and regulations.
- Conducted property tours for prospective tenants, showcasing amenities and features.
- Assisted residents with maintenance requests, coordinating timely service responses.
- Developed marketing strategies to attract new tenants through various channels.
Customer Service Representative
AT&T Mobility
San Antonio, TEXAS
04.2007 - 06.2009
- Assisted customers with account inquiries and service issues.
- Educated customers on product features and service plans.
- Resolved technical issues using company tools and resources.
- Maintained knowledge of promotions and new products for customer engagement.
- Processed customer orders and service requests efficiently.
- Handled escalated customer complaints with professionalism and care.
Apartment Manager
FDH Asset Management
San Antonio, TEXAS
06.1992 - 06.2006
- Managed daily operations of apartment complex ensuring resident satisfaction.
- Coordinated maintenance requests and scheduled timely repairs.
- Supervised leasing staff and provided training on policies and procedures.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Maintained building's accounts by collecting rent and utility payments.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
Education
Some College (No Degree) - Business Administration
San Antonio College
San Antonio, TXSkills
- Program management
- Staff supervision
- Schedule coordination
- Student welfare
- Conflict resolution
- Property management
- Problem solving
- Effective communication
- Team building
- Time management
- Onsite tours
Timeline
Program Coordinator
Adult and Teen Challenge of Texas
11.2022 - Current
Apartment Leasing Agent
BG Personnel
06.2010 - 07.2015
Customer Service Representative
AT&T Mobility
04.2007 - 06.2009
Apartment Manager
FDH Asset Management
06.1992 - 06.2006
Some College (No Degree) - Business Administration
San Antonio College