Cynthia Mendez
Aurora,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Overview
21
21
years of professional experience
Work History
Police Dispatcher
City And County Of Denver
12025 E 45th Ave Denver, CO
02.2023 - Current
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
Public Safety Dispatcher
Department Of The Army
Fort Carson, CO
05.2020 - 02.2023
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Provided on-the-job training and coaching to develop new dispatchers.
City Carrier Assistant
United States Postal Service, USPS
Barrigada, Guam
11.2017 - 03.2020
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Emergency Response Technician
Colorado Springs Police Department
Colorado Springs, CO
07.2014 - 09.2015
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
Police Officer
Prince George's County Police Department
Oxon Hill, MD
09.2004 - 02.2010
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enhanced evidence collection by meticulously photographing and documenting crime scenes.
- Upheld strict chain-of-custody procedures for all collected evidence, minimizing risk of contamination or tampering throughout the process.
Education
High School Diploma -
Lake Howell High School
Winter Park, FLBachelor of Science - Criminal Justice
Purdue University Global
Urbandale03.2017
Skills
- Conflict Resolution
- Adaptability
- Decision Making
- Active Listening
- Problem Solving
- Multitasking Abilities
Timeline
Police Dispatcher
City And County Of Denver
02.2023 - Current
Public Safety Dispatcher
Department Of The Army
05.2020 - 02.2023
City Carrier Assistant
United States Postal Service, USPS
11.2017 - 03.2020
Emergency Response Technician
Colorado Springs Police Department
07.2014 - 09.2015
Police Officer
Prince George's County Police Department
09.2004 - 02.2010
High School Diploma -
Lake Howell High School
Bachelor of Science - Criminal Justice
Purdue University Global