Cynthia Olvera
West Jordan
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
CommonSpirit Health
West Jordan, UT
07.2022 - 03.2026
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Medical Office Specialist
Steward Medical Group
West Valley City, UT
07.2019 - 07.2022
- Front desk responsibilities. This includes checking patients in/out, take incoming calls, and make outbound calls to patients. I am also in charge of verifying insurance, and medical records. Handing pending claims and holds.
Quality Analyst
Xerox
Sandy, UT
12.2014 - 07.2019
- I have experience as a quality analyst for Humana Insurance. This involved monitoring incoming calls on representatives, and qualifying representatives for incentives. I provided training and feedback for other employees.
Education
High school diploma -
Copper Hills High School
West Jordan, UT06-2013
Skills
- Bilingual English/ Spanish
- Computer skills
- Communication skills
- Leadership
- Problem solving skills
- Customer service
- HIPAA compliance
- Insurance verification
- Payment collection
- Scheduling appointments
- Medical terminology
- Reception management
- Medical billing
Languages
English - Expert
Spanish
Timeline
Patient Service Representative
CommonSpirit Health
07.2022 - 03.2026
Medical Office Specialist
Steward Medical Group
07.2019 - 07.2022
Quality Analyst
Xerox
12.2014 - 07.2019
High school diploma -
Copper Hills High School