Cynthia Ortega

• Managed and mentored staff to carry out operational directives with high productivity and accuracy.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Supervised critical budget implementations, employee reviews, training and scheduling for projects.
• Coordinated with the General Manager to develop and implement strategic plans.
• Developed and maintained relationships with suppliers, vendors, and community partners.
• Participated in recruitment, interviewing, and hiring processes to build a strong team.
• Handled customer complaints and inquiries, ensuring high levels of satisfaction.
• Collaborated with the marketing team to plan and execute promotional events.
• Implemented marketing strategies to increase brand awareness and revenue.
• Oversaw daily operations, ensuring efficiency and compliance with company standards.
• Delegated work to staff, setting priorities and goals.

• Assisted in the preparation of reports, presentations and correspondence.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Greeted visitors, clients and guests in a professional manner.
• Proofread documents prior to distribution to ensure accuracy of content.
• Entered data into databases accurately and efficiently.
• Generated weekly progress reports summarizing tasks completed during the week.
• Served as contact person and source of information to maintain good communication with clients.
• Checked stock to determine inventory levels and maintain office supply products.
• Maintained positive working relationship with fellow staff and management.
• Maintained front desk to provide positive first impression.
• Broke down boxes for garbage and recycling.
• Offered reception coverage to relieve staff during absences or breaks.
• Stocked inventory and ordered office and kitchen supplies.
• Encouraged and improved cross-department internal communication.
• Performed accounting or financial analysis.

Marketing to help maintain great relationships with guest plus our vendors as well.

• Educated team members on time and resource management to improve organizational efficiency and control costs.
• Provided individual coaching sessions for employees who needed additional support with their job duties.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Explained goals and expectations required of trainees.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Adhered to food safety standards when storing and preparing foods.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
• Provided guidance to junior cooks regarding food preparation methods and techniques.
• Set up and performed initial prep work for soups, sauces and salads.
• Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
• Ensured that all food was cooked at the correct temperature and stored correctly.
• Supervised and trained kitchen staff on proper preparation techniques.

• Managed new sales accounts
• Engaged New corporate accounts
• Attended chambers of commerce meeting weekly
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Created a positive work environment by developing team building activities .
• Developed marketing strategies designed to increase brand awareness within target markets.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Tracked monthly sales to generate reports for business development planning.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Led employee evaluations with constructive feedback to boost performance.