Cynthia Ortega
South Gate,CA
Summary
Customer service professional with extensive experience in the logistics industry. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Specializes in quality, speed, and process optimization, consistently exceeding targets in fast-paced environments. Results-driven with a strong focus on contributing to overall company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nippon Express
San Pedro, California
2021.06 - 2025.10
- Coordinated shipping requests for expedited delivery.
- Generated documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
- Respond to emails in a timely manner.
- Releasing over 100 orders to the warehouse.
- Creating Bill of Ladings for carrier pickups.
- Collaborated with team members to streamline order processing and reduce response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proven ability to learn quickly, and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Production Planner
Health-Ade Kombucha
Torrance, California
2017.02 - 2021.06
- Reviewed purchase orders submitted by distributors, and created sales orders through Fishbowl.
- Recorded production data, detailing volume produced and raw material consumption.
- Collaborated with department supervisors to assess progress and implement necessary changes.
- Planned production schedules based on sales forecasts to optimize output.
- Distributed daily production schedules across multiple departments for seamless operations.
- Revised production schedules in response to design changes, labor shortages, or other disruptions, ensuring effective collaboration with management and relevant teams.
Customer Service Representative
Union Supply Direct
Rancho Dominguez, California
2016.10 - 2017.01
- Provided quality service by responding to telephone inquiries regarding product availability and order status.
- Assisted customers in placing orders via phone and online platforms.
- Accessed electronic and paper catalogs to retrieve product information and availability.
- Achieved quick complaint resolution, earning commendation for resolving issues on first call.
- Processed orders efficiently by taking payment information accurately.
Customer Service Representative/Administrative Assistant
Tatung Co Of America
Long Beach, California
2016.07 - 2016.10
- Resolved customer inquiries regarding appliance service and repair through effective communication.
- Identified and researched issues using AS 400 system, ensuring prompt resolution.
- Provided detailed product and service information to enhance customer understanding.
- Followed up on unresolved inquiries to ensure customer satisfaction.
- Processed credit card payments over the phone, ensuring secure transactions.
- Generated RMAs for customers and maintained accurate filing of invoices.
Processing Clerk
DFS North America
Torrance, California
2015.11 - 2016.06
- Processed and received merchandise efficiently to maintain inventory accuracy.
- Checked emails daily for new work orders to ensure timely fulfillment.
- Separated cosmetics and fragrance testers for organized storage and display.
- Manually stocked merchandise by brand, utilizing WRX gun for efficiency.
- Labeled, scanned, and distributed products to LAX, SFO, and JFK locations.
- Collaborated with beauty department to achieve weekly distribution goals.
Skills
- Billing and payment administration
- Effective communication strategies
- Proficient in computer applications
- Detail-oriented data management
- Logistics coordination
- Strategic decision-making
- Strong organizational skills
- Responsive to new challenges
- Effective team collaboration
Timeline
Customer Service Representative
Nippon Express
2021.06 - 2025.10
Production Planner
Health-Ade Kombucha
2017.02 - 2021.06
Customer Service Representative
Union Supply Direct
2016.10 - 2017.01
Customer Service Representative/Administrative Assistant
Tatung Co Of America
2016.07 - 2016.10
Processing Clerk
DFS North America
2015.11 - 2016.06