Cynthia Pachas
Parrish,FL
Summary
Patient focused professional equipped with customer service expertise. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excels in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Universal Health Services~Manatee Physicians Allnc
Bradenton, Florida
10.2024 - Current
- Ensured timely access to specialists by coordinating patient referrals effectively.
- Streamlined operational efficiency by optimizing referral workflows.
- Maintained comprehensive records of referrals and follow-ups for effective management.
- Guided patients through referral processes, enhancing their understanding.
- Educated staff on best practices for referral procedures to ensure consistency.
- Collaborated with healthcare providers to collect necessary patient information.
Patient Service Representative
Universal Health Services~Bradenton Cardiology
Bradenton, Florida
06.2015 - 10.2024
- Collected and verified patient information during check-in to facilitate smooth patient flow and accurate record-keeping.
- Scheduled appointments and managed patient calendars efficiently.
- Handled phone inquiries and directed calls to appropriate departments.
- Answered incoming calls in a professional manner.
- Verified insurance information and collected payments to ensure accurate patient billing and appointment scheduling.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained organized patient records in electronic health systems to support efficient access to patient information.
Registrar~ Outpatient Services
Univeral Health Services ~Manatee Memorial Hospita
Bradenton, Florida
06.2014 - 06.2015
- Scheduled patient appointments using electronic health record systems.
- Processed patient registration forms and verified insurance information.
- Communicated effectively with patients regarding appointment confirmations and reminders.
- Developed workflows to improve efficiency in appointment scheduling processes.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Worked collaboratively with other departments to coordinate efficient workflow processes.
- Verified patient insurance information prior to making an appointment.
- Ensured that all patient demographic information was updated in the system on a regular basis.
- Entered data into the electronic medical records system accurately and efficiently.
- Answered incoming calls, scheduled patient appointments and confirmed existing appointments.
- Coordinated appointments with customers and staff members according to availability.
- Updated patient information in databases and adhered to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Processed payments and updated accounts to reflect balance changes.
- Reviewed insurance information with patients and processed copays.
- Informed patients regarding needed medical tests and procedures.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
Education
Associate of Arts - Education
State College of Florida
Bradenton, FL05-2005
Skills
- Referral coordination
- Insurance verification
- Precertification processes
- Pre-authorizations
- Appointment scheduling
- Electronic health records
- Follow-up coordination
- Effective communication
- Professional demeanor
Timeline
Referral Coordinator
Universal Health Services~Manatee Physicians Allnc
10.2024 - Current
Patient Service Representative
Universal Health Services~Bradenton Cardiology
06.2015 - 10.2024
Registrar~ Outpatient Services
Univeral Health Services ~Manatee Memorial Hospita
06.2014 - 06.2015
Associate of Arts - Education
State College of Florida