CYNTHIA PEREZ
CHICAGO,IL
Summary
Dynamic Office Sales Manager at Art Santos State Farm Insurance, recognized for driving sales revenue through strategic relationship building and effective team training. Leveraged product knowledge and motivational skills to enhance client engagement, resulting in increased customer satisfaction and loyalty. Proven track record in implementing CRM systems to optimize sales processes.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Sales Manager
Art Santos State Farm Insurance
06.2006 - Current
- Assisted team in achieving sales targets through effective communication and customer engagement.
- Developed product knowledge to support sales strategies and enhance customer interactions.
- Maintained client relationships by providing timely responses to inquiries and resolving issues.
- Participated in training sessions to improve sales techniques and product understanding.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
High School Diploma -
ROBERTO CLEMENTE
Chicago, IL06-2006
Skills
- Relationship building
- Sales team training
- Staff management
- Motivational skills
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Direct sales
- Goal setting
- Cold calling
- Contact follow-up
Certification
- Licensed LIFE INSURANCE - RECENT
- Licensed PROPERTY & CASUALTY - RECENT
- Licensed Health INSURANCE - RECENT
Timeline
Office Sales Manager
Art Santos State Farm Insurance
06.2006 - Current
High School Diploma -
ROBERTO CLEMENTE
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