Cynthia Phillips
Bakersfield,CA
Summary
Goal-oriented manager with distinguished experience in Communication industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
Direct Sales Manager
Charter Spectrum
Bakersfield, CA
10.2013 - Current
- Monitored sales team performance, analyzed sales data and reported information to Sr. Directors
- Communicate and manage leads while monitoring territory assignments for all direct sales personnel in 5 Central California Spectrum Markets
- Communicate with sales staff on current market offers and ensure sales staff compliance with offer use and strategy
- Train and develop Direct Sales Team to achieve sales performance expectations
- Train and develop Direct Sales Leadership to drive performance, hold teams accountable to achievement of sales and operational performance expectations.
Area Manager
AT&T
Bakersfield, CA
08.2002 - 10.2013
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Drove sales activity to meet/exceed assigned sales goals.
- Create and execute monthly activity plans to achieve all assigned sales goals and targets
- Increased overall sales through capitalizing on new potential opportunities and developing and maintaining partnerships with over 50 Indirect Wireless Agents
- Acted as business consultant to Indirect Dealers by assisting them in growing their business and increasing profitability by 10% year over year
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase sales
- Transformed underperforming teams into productive, profitable teams.
- Drove revenues and team morale by developing and deploying sales contests.
- Launched new products, set sales targets, created specific programs to drive strategic initiatives
Education
Bachelor of Science - Business Administration
University of La Verne
La Verne, CA06.1999
Skills
- Sales Quota Management
- Customer Complaint Resolution
- Customer Service
- Staff Training and Development
- Interdepartmental Collaboration
- Relationship Building
- Operating Procedures and Policies
- Detail-Oriented
- Problem Solving
- Sales Statistics Analysis
- Decision Making
- Sales Projections
- Verbal and Written Communication
Timeline
Direct Sales Manager
Charter Spectrum
10.2013 - Current
Area Manager
AT&T
08.2002 - 10.2013
Bachelor of Science - Business Administration
University of La Verne