Cynthia Phillips
Bessemer,AL
Summary
Dynamic leader with a proven track record at Marriott, enhancing operational efficiency and client satisfaction. Excelled in team collaboration and critical thinking, significantly boosting profitability and employee loyalty. Expert in client relationship building and dispute resolution, adept at steering high-stakes projects to success.
Overview
11
11
years of professional experience
Work History
Credit Card Representative
Wells Fargo
Birmingham, AL
02.2023 - Current
- Supported fraud prevention efforts by diligently reviewing transaction alerts and conducting thorough investigations into suspicious activities on accounts.
- Enhanced client retention rates by providing exceptional account management services for existing credit card holders.
- Boosted team efficiency by sharing best practices, leading training sessions, and providing ongoing support to fellow representatives.
- Maximized revenue opportunities through upselling relevant products and services to credit cardholders during routine interactions.
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns.
General Manager
Marriott
Bessemer, AL
06.2014 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Bachelor Of Early Childhood Care And Education -
Lawson State
Bessemer, ALSkills
- Patience and persistence
- Stress tolerance
- Compliance awareness
- Dispute resolution
- Client relationship building
- Payment processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
Timeline
Credit Card Representative
Wells Fargo
02.2023 - Current
General Manager
Marriott
06.2014 - 03.2023
Bachelor Of Early Childhood Care And Education -
Lawson State