Monisha Dubose
Birmingham,AL
Summary
Great multitasker and critical thinker with devotion to accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Credit Card Representative
Wells Fargo
Homewood, AL
12.2022 - Current
- Assisted customers on how to apply for new credit cards, making payments, and updating personal information.
- Verified accuracy of customer account information including address changes and contact information.
- Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.
- Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
- Provided customer service to credit cardholders by answering their questions and resolving their complaints.
- Generated reports detailing current customer account status, delinquency rates, and payment histories.
- Coordinated with internal departments such as collections, risk management, fraud prevention, and legal services when necessary.
- Reviewed accounts for signs of fraud and non-payment issues.
Warehouse Worker
amazon
Bessemer, AL
05.2020 - 12.2022
- Inspected damaged goods prior to disposal or return to vendor.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Provided assistance in loading and unloading containers from ships and trains.
- Ensured safety protocols were followed at all times while operating machinery.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
Cashier
walmart
Hueytown, AL
08.2016 - 05.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Jackson Olin High
Birmingham, AL05-2010
Skills
- Dispute Resolution
- Upselling strategies
- Patience and Persistence
- Stress Tolerance
Timeline
Credit Card Representative
Wells Fargo
12.2022 - Current
Warehouse Worker
amazon
05.2020 - 12.2022
Cashier
walmart
08.2016 - 05.2020
High School Diploma -
Jackson Olin High