Destiny Brown
Kenosha,WI
Summary
Proven professional with extensive experience at Educators Credit Union, excelling in dispute resolution and customer service. Demonstrated ability to enhance customer satisfaction and efficiency, leveraging skills in compliance awareness and effective communication. Achieved significant improvements in operational processes, embodying patience and persistence in high-stress environments.
Overview
5
5
years of professional experience
Work History
Credit Card Representative
Educators Credit Union
07.2023 - Current
- Collaborated with other departments for timely resolution of complex issues, ensuring customer satisfaction.
- Maintained compliance with federal and state laws and company policies and procedures.
- Increased efficiency in dispute resolution, maintaining detailed documentation and thorough investigations.
- Communicated with customers on phone about accounts.
- Provided outstanding customer service on phone and in person.
- Provided exceptional service in diverse situations including fraud prevention measures, lost/stolen cards reporting, and disputes handling.
- Enhanced customer satisfaction by efficiently resolving cardholder inquiries and concerns.
- Developed rapport with customers by understanding their needs and sensitivities around financial matters.
Teller
Educators Credit Union
12.2021 - 07.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Cashier
Tacos El Rey
11.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Reuther High School
Kenosha, WISkills
- Patience and Persistence
- Stress Tolerance
- Compliance Awareness
- Dispute Resolution
- Debt management
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Fraud knowledge
- Credit disputes
Timeline
Credit Card Representative
Educators Credit Union
07.2023 - Current
Teller
Educators Credit Union
12.2021 - 07.2023
Cashier
Tacos El Rey
11.2019 - 12.2021
Reuther High School
Similar Profiles
Sierra MaresSierra Mares
Member Finance Representative at Educators Credit UnionMember Finance Representative at Educators Credit Union
Alexandria HallAlexandria Hall
Member Finance Representative at Educators Credit UnionMember Finance Representative at Educators Credit Union
Brianna FolkBrianna Folk
Universal Banker II at Oklahoma Educators Credit UnionUniversal Banker II at Oklahoma Educators Credit Union