Cynthia Polk Chester
Jacksonville,AR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Developed strong coordination and communication skills in fast-paced healthcare environment, ensuring efficient and accurate management of client information. Demonstrates ability to balance multiple tasks while maintaining high level of accuracy and attention to detail. Open to transitioning into new field, bringing dedication to service and client-focused approach.
Overview
12
12
years of professional experience
Work History
Retail Sales Representative
Advantage Sales And Marketing
12.2021 - Current
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Intake Coordinator
Recovery Centers Of Arkansas
North Little Rock, AR
12.2017 - 12.2020
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Intake Coordinator
St. Francis House
12.2012 - 05.2016
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Education
Social Work
Philander Smith College
Little Rock ARSkills
- Customer engagement
- Customer assistance
- Goal attainment
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Professional appearance
Timeline
Retail Sales Representative
Advantage Sales And Marketing
12.2021 - Current
Intake Coordinator
Recovery Centers Of Arkansas
12.2017 - 12.2020
Intake Coordinator
St. Francis House
12.2012 - 05.2016
Social Work
Philander Smith College