Cynthia Quintana
Tucson
Summary
Dynamic care navigator with extensive experience in patient advocacy and team collaboration. Skilled in fostering effective communication to address patient needs, resulting in improved care coordination and satisfaction rates. Proven ability to manage scheduling and logistical challenges, enhancing operational efficiency in healthcare settings. Committed to delivering compassionate care and optimizing patient experiences through empathetic support. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. Responsible and caring with specialized knowledge in customer service and fulfilling employer expectations. Bi-lingual Speaker-who builds and leads friendly, efficient service teams. Managed 6–8 staff in great work environment. Looking into learning new qualities & skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Valley ENT
Tucson
01.2024 - Current
- Coordinated patient appointments using electronic scheduling systems.
- Collaborated with clinical staff to ensure accurate scheduling of procedures.
- Facilitated insurance verification and pre-authorization processes for patients.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Care Navigator
Archwell Health
Tucson
10.2024 - 01.2025
Scheduling Coordinator
Acheveya
Tucson
06.2023 - 01.2024
- Set and confirmed customer appointments.
- Entered information into system to update status reports.
Cook/Prep- Housekeeping
Abuelos At Edgewood
Tucson
12.2020 - 11.2021
- Cooked healthy meals for seniors, assisted with housekeeping & daily caregiving of assisted living home.
Waitress
El Rodeo Mexican Food
Green Valley
02.2019 - 09.2019
- Greet and seat guests, and present menus and wine lists.
- Clean & sanitize work station.
- Charge bills & prepare carry out orders.
Store Manager/ Sales Rep
Premier Choice LLC
Tucson
12.2012 - 02.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Maintain scheduling and event calendars.
- Provide services to customers, such as order placement or account information.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Train and assist staff in sales & promotions.
Education
High School Diploma -
Toltecalli High School
Tucson, AZSkills
- Team Collaboration
- Empathy
- Patient Advocacy
- Customer and Personal Service
- Problem Solver / Quick Thinker
- Sales and Marketing
- Active Learning
- Customer service
- Clerical experience
- Microsoft Word
- electronic scheduling
Certification
BLS certification
Languages
- Spanish
- English
- Spanish
Timeline
Care Navigator
Archwell Health
10.2024 - 01.2025
Scheduling Coordinator
Valley ENT
01.2024 - Current
Scheduling Coordinator
Acheveya
06.2023 - 01.2024
Cook/Prep- Housekeeping
Abuelos At Edgewood
12.2020 - 11.2021
Waitress
El Rodeo Mexican Food
02.2019 - 09.2019
Store Manager/ Sales Rep
Premier Choice LLC
12.2012 - 02.2019
High School Diploma -
Toltecalli High School