CYNTHIA RENO
Lapeer,MI
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
PSI Clio Medical Practice
Clio, Michigan
01.2025 - Current
- Manage patient scheduling and appointment coordination efficiently.
- Handle incoming calls, providing information and assistance to patients.
- Process patient registrations and verified insurance information accurately.
- Check in process for every patient in a timely mannor.
- Call patients to confirm scheduled appointments and obtain additional details.
Medical Receptionist/Referral Coordinator
AMG James Walter, MD
Davison, MI
06.1998 - 01.2025
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed data entry related to referrals into electronic health record systems.
- Answered questions and resolved concerns raised by both patients and specialists.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
Education
Associate of Science - Accounting
Baker College
Flint, MI01-2003
High School Diploma -
LakeVille High School
Otisville, MI01-1999
Skills
- Appointment management
- Documentation
- Patient callbacks
- Insurance verifications
- Record processing
- EMR / EHR
- Multitasking Abilities
- Confidentiality
- Time management abilities
- Patient Care Coordination
- Clinical Documentation
- Telephone Etiquette
- Clerical skills
- Professionalism
- Detail Oriented
- Problem-solving abilities
Timeline
Medical Receptionist
PSI Clio Medical Practice
01.2025 - Current
Medical Receptionist/Referral Coordinator
AMG James Walter, MD
06.1998 - 01.2025
Associate of Science - Accounting
Baker College
High School Diploma -
LakeVille High School