Cynthia Resendez
Edinburg,TX
Summary
Dynamic Patient Access Representative with a proven track record at Driscoll Children's Hospital. A reliable team player, I leverage strong customer service skills and attention to detail to streamline processes, ensuring compliance with HIPAA regulations and improving operational efficiency. Equipped with strong problem-solving abilities, and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Fluent in English and Spanish.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Driscoll Children's Hospital
Edinburg, TX
09.2024 - Current
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Coordinated insurance verification processes to ensure coverage and minimize billing discrepancies.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Front Office Medical Assistant
Pediatric Infectious Diseases Clinic
McAllen, TX
06.2011 - 09.2024
- Maintained a welcoming and organized front office to support efficient patient interactions and operational flow.
- Evaluated and improved scheduling processes to facilitate timely patient access and elevate satisfaction levels.
- Addressed patient inquiries and concerns promptly to maintain high levels of satisfaction and trust.
- Coordinated insurance verification efforts to enhance check-in efficiency and maintain billing accuracy.
- Managed comprehensive medical records processes to uphold accuracy and confidentiality while facilitating prompt access for healthcare professionals.
- Managed appointments, walk-ins, and cancellations to ensure smooth patient flow and minimize wait times.
- Executed follow-up calls and appointment reminders to improve patient retention and ensure consistent care.
- Ensured confidentiality of sensitive information to maintain compliance with HIPAA regulations.
- Facilitated communication with healthcare providers to maintain current and comprehensive patient records.
- Adapted swiftly to unforeseen changes and challenges to ensure seamless daily operations.
- Streamlined patient registration process and ensured accuracy of demographic data to enhance patient record management.
- Facilitated billing processes by accurately recording payments and charges on patient accounts to streamline operations.
- Facilitated patient interactions to ensure accurate information verification, comprehensive medical history recording, and clarification of visit objectives.
- Engaged with insurance contacts to facilitate authorization processes for medical interventions.
- Facilitated patient comfort by proactively addressing anxieties and providing clear answers to inquiries. Oversaw reception area operations to ensure a positive experience.
- Streamlined medical records management processes to enhance accessibility and efficiency of patient information.
- Facilitated prescription and refill submissions to pharmacies to ensure timely medication access.
- Managed patient flow by directing individuals to appropriate exam rooms. Addressed patient questions to facilitate smooth clinical operations. Coordinated preparation activities to optimize physician examination readiness.
- Maintained cleanliness and order in exam rooms and medical equipment to support optimal patient care.
- Oversaw the gathering of client medical histories, medication records, symptoms, and allergy profiles to enhance patient care.
- Gathered and documented essential patient health information to support accurate medical assessments.
- Documented comprehensive vital signs and health histories to support patient care and treatment planning.
- Responded to telephone inquiries to facilitate communication and direct calls to appropriate staff members.
- Facilitated office operations by managing document filing, copying, and faxing tasks.
- Facilitated prompt delivery of laboratory results to clinical staff, enhancing patient care efficiency.
Education
Diploma -
Edinburg High School
Edinburg, TX06-2006
Skills
- Fast learner
- Self motivated
- Highly dependable
- Reliable team player
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Health insurance knowledge
- Attention to detail
- Insurance authorizations
- Reliability and dedication
- Fluent in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Driscoll Children's Hospital
09.2024 - Current
Front Office Medical Assistant
Pediatric Infectious Diseases Clinic
06.2011 - 09.2024
Diploma -
Edinburg High School