Cynthia Rios
Westmorland,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Manager
Westmorland Date Shake
Westmorland, CA
02.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Cashier
Shell Gas Station
Westmorland, CA
03.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Provider
IHSS
El Centro, CA
08.2016 - 01.2019
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Provided mobility assistance such as walking and regular exercising.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supervised daily activities and provided assistance to staff.
- Participated in ongoing professional development opportunities related to caregiving best practices, enhancing the quality of care provided to clients.
Education
High School Diploma -
Desert Valley High School
Brawley, CA06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Performance Management
- Schedule Preparation
- Business Administration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Cashier
Shell Gas Station
03.2020 - 04.2021
Manager
Westmorland Date Shake
02.2017 - Current
Provider
IHSS
08.2016 - 01.2019
High School Diploma -
Desert Valley High School
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