Cynthia M Rodriguez
Burleson,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative II (Fire/EMS)
City of Fort Worth Fire Department
Fort Worth, Texas
08.2025 - Current
- Research, retrieve, and maintain Fire/EMS incident data, reports, logs, and records to support staff and operations.
- Respond to public inquiries regarding Fire/EMS reporting processes, providing clear explanations of procedures.
- Maintain organized, secure records of incident reports, correspondence, and related documentation in compliance with department protocols.
- Process, track, and complete Fire Public Information Requests (PIRs) and sub-requests via GovQA; coordinate with Fire PIR liaisons to ensure timely and accurate closure.
- Log PIRs promptly and accurately in department spreadsheets.
- Process and manage internal and external EMS records requests received via email, fax, phone, mail, and in person.
- Coordinate with third-party vendors to ensure records delivery.
- Answer internal and external customer calls regarding EMS records, determining what information may be released by phone.
- Maintain knowledge of and complete annual training on HIPAA, PHI, Texas
- Medical Records Privacy Act, and Public Information Act.
- Prepare statistical and written reports, including Fire/EMS accident logs, monthly revenue and expenditures, and public information metrics.
- Use various software programs to process public information requests.
- Arrange and monitor in-person records reviews for requestors and outside agencies.
- Assign public information requests to appropriate staff as needed.
- Perform redaction, quality assurance, and accuracy checks on records prior to release.
- Serve as a point of contact for Fire/EMS staff, City departments, and external customers.
- Accept, review, and process court orders and subpoenas.
- Provide backup coverage for staff positions and assist with employee training as needed.
- Support the EMS Compliance Manager with additional tasks as assigned.
Family Manager
Self-employed
Burleson, TX
01.2017 - 08.2025
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Assisted with event planning for special occasions, such as graduation parties.
- Provided support for family members in areas such as education, health care, financial management, legal advice.
- Created detailed budgets to track expenses across the family, including tracking of income and investments.
911 Telecommunicator
Fort Worth Police Department
Fort Worth, TX
03.2025 - 05.2025
- Answered incoming 911 calls and determined the nature of emergency.
- Received requests for non-emergency services, such as ambulances, fire, and dispatched resources accordingly.
- Documented all relevant details from each call in computer-aided dispatch system.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
Volunteer
Saint Andrew Catholic Church
Fort Worth, TX
01.2022 - 05.2024
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped with prep, set up, and breakdown of community and public events.
- Organized and maintained records of volunteer hours and donations.
- Collaborated with other volunteers to create a positive work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
High School Treasurer
HSAA
Dallas, TX
08.2020 - 05.2021
- Contacted non-compliant accounts to discuss payment options.
- Coordinated and finalized quarterly and annual financial reporting packages.
- Developed procedures for handling cash transactions, including deposits, withdrawals and transfers of funds.
Independent Hairstylist
Self-employed
Fort Worth , TX
01.2006 - 12.2016
- Managed cash, checks and electronic transactions during checkout process.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Organized scheduling of appointments throughout the day.
- Kept workstations clean and sanitized, including scissors, combs, and other styling tools.
- Tracked inventory of supplies used for styling services.
- Attended trade shows and educational shows for continue education current trends in hairstyling.
- Responded to customer inquiries by phone, email, and in person.
Receptionist
Glamourcraft Studio
Fort Worth, TX
06.2006 - 05.2011
- Compiled data from various sources into organized reports for management review.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments and meetings for management and photography team.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Education
High School Diploma -
Crowley High School
Crowley, TX05-1996
Skills
- Positive attitude
- Recordkeeping and bookkeeping
- Administrative tasks
- Telephone and email etiquette
- Computer-aided dispatch
- Public safety communication
References
References available upon request.
Timeline
Customer Service Representative II (Fire/EMS)
City of Fort Worth Fire Department
08.2025 - Current
911 Telecommunicator
Fort Worth Police Department
03.2025 - 05.2025
Volunteer
Saint Andrew Catholic Church
01.2022 - 05.2024
High School Treasurer
HSAA
08.2020 - 05.2021
Family Manager
Self-employed
01.2017 - 08.2025
Receptionist
Glamourcraft Studio
06.2006 - 05.2011
Independent Hairstylist
Self-employed
01.2006 - 12.2016
High School Diploma -
Crowley High School