Cynthia Romero Mendez
Rowlett,TX
Summary
Results-driven Internet Sales Director known for highly productive and efficient task completion. Possess specialized skills in digital marketing strategy, customer relationship management, and online sales optimization. Excel at communication, leadership, and problem-solving to enhance team performance and drive revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internet Sales Director
Volkswagen of Richardson
Richardson, TX
06.2025 - Current
- Oversaw internet sales operations and digital lead pipeline in CRM systems, ensuring seamless lead management.
- Maintained high lead-to-appointment conversion rates with prompt follow-up and effective qualification.
- Guided customers through vehicle purchasing process by handling inbound digital leads.
- Coordinated with management and sales teams to enhance internet sales strategies.
- Analyzed market trends to optimize inventory selection and pricing strategies.
- Trained staff on effective use of customer relationship management software.
Automotive Sales Consultant
Hyundai Motor Company
Mesquite, TX
11.2024 - 06.2025
- Negotiated pricing and financing options to close deals efficiently.
- Guided customers in selecting vehicles aligned with their needs, budget, and lifestyle to enhance satisfaction.
- Conducted product demonstrations and test drives, fostering strong customer relationships that encouraged repeat business.
- Executed consistent follow-up with customers through CRM systems to ensure ongoing engagement and support.
Automotive Sales Consultant
Lithia Motors
Mesquite, TX
01.2021 - 11.2024
- Generated new business through cold calling, email outreach, and referral networks, expanding client base.
- Qualified and managed incoming leads, achieving strong conversion rates.
- Collaborated with sales team to implement strategies that enhanced sales performance.
- Developed deep product knowledge and competitor analysis to strengthen sales presentations.
- Maintained detailed CRM records for pipeline forecasting and account management.
Lead Bartender
Flagship Restaurant Group
Dallas, TX
06.2018 - 12.2020
- Delivered high-quality service in fast-paced hospitality environment, enhancing customer satisfaction.
- Upsold menu items and promotions, contributing to increased overall revenue.
- Managed customer service operations, ensuring accurate inventory and sales records to support operational efficiency.
Internship
Toyota North America Headquarters
Plano, TX
06.2019 - 09.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted operations and gained insights into internal processes at a major automotive manufacturer.
- Performed administrative tasks to facilitate project team activities.
Hostess
Flagship Restaurant Group
Dallas, TX
06.2018 - 11.2018
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Cultivated positive guest relations to enhance customer satisfaction.
- Coordinated guest reservations and front-of-house operations to optimize seating flow.
- Managed reservations and seating charts for optimal table turnover.
- Coordinated with servers to streamline guest service and improve efficiency.
Education
Finance Training Program -
JM&A; Group
Dallas, TX09.2024
Associate of Science - Engineering Mechanics
Eastfield College
03.2022
Skills
- Automotive sales expertise
- Lead generation techniques
- Negotiation and closing skills
- Upselling strategies
- CRM management
- Customer journey mapping
- Engagement strategies
- Account management
- Relationship management
- Microsoft Office proficiency
- Team leadership
- Interpersonal communication
- Guest relations
Certification
- TABC Certification
- Bartender License
- Driver's License
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Internet Sales Director
Volkswagen of Richardson
06.2025 - Current
Automotive Sales Consultant
Hyundai Motor Company
11.2024 - 06.2025
Automotive Sales Consultant
Lithia Motors
01.2021 - 11.2024
Internship
Toyota North America Headquarters
06.2019 - 09.2020
Lead Bartender
Flagship Restaurant Group
06.2018 - 12.2020
Hostess
Flagship Restaurant Group
06.2018 - 11.2018
Finance Training Program -
JM&A; Group
Associate of Science - Engineering Mechanics
Eastfield College