Luchia Streeter
Hamilton Township,NJ
Summary
Hello, I'm Luchia. I am a Sales Manager BDC Manager Hybrid. I have been a student of the automotive industry for almost 14 years. I am driven and motivated. I have solid training skills. The battle in Sales Management is to be able to do what you expect from your team. I have cultivated several relationships with 3rd party vendors and digital advertising agencies. I know the best subprime lead sources. I care about conversions, increasing showroom traffic, and ensuring our Organic placement is always in the top 3 for driving traffic to a dealership website. I order inventory and desk deals. I love to implement processes that will make the overall goal of closing customers easier. I like to WIN, and I give it my all when I am at a dealership.
Overview
15
15
years of professional experience
Work History
Internet Sales Director
Maplecrest Ford Lincoln of Union
Vauxhall, NJ
08.2019 - Current
- Developed and implemented internet sales strategies to increase web traffic and online conversions.
- Created, monitored and evaluated key performance indicators for the internet sales team.
- Managed a team of internet sales professionals to ensure customer satisfaction and meet sales targets.
- Provided direction, guidance and support to the internet sales team in order to maximize efficiency.
- Conducted regular training sessions for the internet sales team on new products, services and technologies.
- Identified areas of improvement within the internet sales process and developed solutions accordingly.
- Collaborated with marketing, product development and other departments to develop effective promotional campaigns.
- Researched competitive pricing models in order to remain competitive in the market place.
- Analyzed online customer feedback surveys to identify potential opportunities for improvement.
- Implemented tracking systems for measuring ROI from various web-based initiatives.
- Established relationships with third party vendors providing services such as payment processing or shipping and logistics.
- Reviewed website analytics data regularly in order to make decisions regarding site design or content changes.
- Ensured that all web pages are optimized properly for SEO.
- Coordinated with IT personnel in order to ensure proper functioning of websites and applications used by customers.
- Maintained relationships and followed up with customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
- Prepared budgets and approved budget expenditures.
Assistant Internet Manager
Hudson Auto Group
Jersey City Nj 07088 , NJ
02.2012 - 08.2019
- Developed and implemented strategies to ensure customer retention in the BDC.
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
- Identified areas of improvement within the BDC operations to increase efficiency and effectiveness.
- Provided timely responses to customer inquiries via phone, email, and other communication channels.
- Developed policies and procedures related to the BDC operations.
- Assisted in developing training materials for new employees joining the BDC team.
Internet Sales Consultant
Tri-county Lexus
Little Falls, NJ
01.2011 - 02.2012
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Provided support to other BDC representatives as needed.
- Developed relationships with customers and maintained communication via phone, email, or other methods.
- Provided information to customers on the various benefits of purchasing a vehicle through the dealership.
- Assisted customers with their questions and concerns regarding automotive financing options.
- Maintained customer database by updating contact information and vehicle purchase history.
- Coordinated appointments for potential buyers to meet with sales staff.
- Collaborated with sales team to identify customer needs and develop solutions to close deals.
- Generated reports that tracked customer inquiries, appointment confirmations, and sales activity.
Education
Some College (No Degree) - Journalism And Visual Broadcastings
Essex County College
Newark, NJSkills
- Appointment Scheduling
- Inbound Call Management
- Lead Prospecting
- Social Media Management
- High-End Automotive Sales
- Inventory Management
- Website Maintenance
- Digital Marketing
- Price Quoting
- Lead Generation
- Cold Calling
- Product Branding
- Negotiation
- Social Media Marketing
- Market Research
- Account Development
Accomplishments
- Top 3 BDC Department in the New York Region for Ford for the past two years.
References
References available upon request.
Timeline
Internet Sales Director
Maplecrest Ford Lincoln of Union
08.2019 - Current
Assistant Internet Manager
Hudson Auto Group
02.2012 - 08.2019
Internet Sales Consultant
Tri-county Lexus
01.2011 - 02.2012
Some College (No Degree) - Journalism And Visual Broadcastings
Essex County College
Similar Profiles
Lakisha Shavett BrayLakisha Shavett Bray
Service Administration Manager at Maplecrest Ford Lincoln Of UnionService Administration Manager at Maplecrest Ford Lincoln Of Union
Aaron Paul AlsobrookAaron Paul Alsobrook
Automotive Service Technician at Maplecrest Ford Lincoln Of UnionAutomotive Service Technician at Maplecrest Ford Lincoln Of Union
Daniel AntunesDaniel Antunes
Mobile Service Admin at Maplecrest Ford Lincoln Service CenterMobile Service Admin at Maplecrest Ford Lincoln Service Center
Darren CarrollDarren Carroll
Police Sergeant at North Brunswick Police DepartmentPolice Sergeant at North Brunswick Police Department
Sean MinnickSean Minnick
General Manager at JLLGeneral Manager at JLL