Cynthia Ruiz
Delano,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.
Overview
8
8
years of professional experience
Work History
Area Manager
Amazon
09.2021 - Current
- Lead, manage, and develop 50-100 Amazon associates
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Built positive and productive relationships with store and field leadership.
Team Lead
Toppers Tuxedos & Wedding Services
06.2015 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Remained calm and poised when dealing with difficult customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Process Assistant
Amazon
05.2021 - 08.2021
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Determined and recommended methods to implement improvement opportunities.
- Volunteered to help with special projects of varying degrees of complexity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Picker
Amazon
09.2020 - 05.2021
- Work close with thousands of robots who have several bins and item must be "picked" out to be scanned and sent downstairs to be packed
- Worked quickly to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols and procedures to minimize workplace accidents.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Cashier
Sully's
06.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Psychology
California State University, Bakersfield
Bakersfield, CA08.2021
Skills
- Bilingual
- Knowledgeable in Slack, Microsoft Word, and Excel
- Business Development and Planning
- Relationship Building, Staff Development and Management
- Controlling Costs
- Goals, Performance and Process Improvement
- Self- Motivated, Quick Learner
- Adaptive In Any Environment
- Multi-tasker
- Attention To Detail
Timeline
Area Manager
Amazon
09.2021 - Current
Process Assistant
Amazon
05.2021 - 08.2021
Picker
Amazon
09.2020 - 05.2021
Cashier
Sully's
06.2020 - 09.2020
Team Lead
Toppers Tuxedos & Wedding Services
06.2015 - Current
Bachelor of Arts - Psychology
California State University, Bakersfield
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