Cynthia Sandefur
Tazewell,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Store Manager
Smokes Etc 2
New Tazewell
09.2009 - 07.2011
- Assessed operational efficiency of the store's departments.
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
Inspector
DeRoyal
New Tazewell, Tennessee
08.2002 - 07.2009
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Documented all inspection results accurately in accordance with established guidelines.
- Investigated customer complaints regarding product quality, reliability, or performance issues.
- Compiled reports outlining findings from each inspection performed.
- Assisted in training new inspectors on safety protocols and standards.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Ensured all products met industry-standard requirements before being released for sale.
- Recommended improvements to production process to facilitate quality control.
- Filled out and submitted logs and paperwork on-time.
- Trained new inspectors on proper inspection techniques, safety protocols, and regulatory compliance.
- Rejected products and materials failing to meet expectations.
Skills
- Store operations oversight
- Operations Management
- Customer Service Management
- Retail Inventory Management
Timeline
Store Manager
Smokes Etc 2
09.2009 - 07.2011
Inspector
DeRoyal
08.2002 - 07.2009