CYNTHIA SCHULTZ
Rothbury,MI
Summary
Motivated professional with a focus on customer service and patient confidentiality. Proven ability to efficiently process transactions, verify insurance, and address customer concerns, aiming to contribute positively to team goals and enhance overall customer satisfaction.
Overview
22
22
years of professional experience
Work History
Cashier
Weesies Garden Center
Montague, MI
04.2026 - Current
- Assisted customers with product inquiries and selections.
- Processed customer transactions accurately at the point of sale.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card payments efficiently.
- Provided friendly service to enhance customer experiences.
- Resolved customer complaints in a professional manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Receptionist
Shoreline Allergy
Muskegon, Michigan
02.2023 - 03.2027
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment scheduling and maintained accurate patient records.
- Answered phone calls and addressed patient inquiries effectively.
- Coordinated with medical staff to optimize patient flow and service delivery.
- Processed patient intake forms and verified insurance information accurately.
- Assisted in billing procedures by collecting payments and issuing receipts.
Patient Service Representative
Trinity Health Hospital
Shelby, Michigan
08.2005 - 01.2023
- Coordinated patient referrals to specialty departments within the hospital.
- Verified patient insurance coverage and collected necessary documentation.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
Education
Bachelor of Science - Applied Psychology
Western Michigan University
Kalamazoo, MI04-1987
Associate of Arts -
Muskegon Community College
Muskegon, MI04-1984
Skills
- Customer service
- Patient registration
- Payment collection
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and ethics
- Strong interpersonal skills
Timeline
Cashier
Weesies Garden Center
04.2026 - Current
Receptionist
Shoreline Allergy
02.2023 - 03.2027
Patient Service Representative
Trinity Health Hospital
08.2005 - 01.2023
Bachelor of Science - Applied Psychology
Western Michigan University
Associate of Arts -
Muskegon Community College