Cynthia Solecki
Buckeye,AZ
Summary
Knowledgeable front office administrator with background in managing front office operations. Successfully streamlined administrative processes and enhanced guest satisfaction through effective team leadership. Demonstrated excellent organizational and multitasking skills.
Overview
26
26
years of professional experience
Work History
Front Office Manager
Southwest Oral Surgery
Glendale, AZ
08.2017 - Current
- Managed front office operations, ensuring efficient patient scheduling and appointment management.
- Supervised administrative staff, providing training and support to enhance performance and service quality.
- Implemented process improvements to streamline patient check-in procedures and reduce wait times.
- Coordinated communication between surgical teams, patients, and insurance providers for optimal care delivery.
- Developed standard operating procedures for front desk functions, enhancing operational consistency and efficiency.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
Accounts Receivable/Collections
Northwest Periodontics & Implants
Palatine, IL
10.2004 - 05.2017
- Achieved timely distribution of weekly statements and effective collection calls, improving overall revenue collection. Facilitated communication with insurance companies to expedite payment processes. Enhanced patient understanding of treatment plans and costs through thorough discussions. Streamlined appointment scheduling to maximize operational efficiency.
Dental Receptionist
Dr Anna Pelak
05.2000 - 10.2004
- All front desk duties and being able to multi-task. Also making sure the doctor and hygienist schedules were full whenever feasible. Calling insurance companies to verify insurance and going over treatment plans.
Education
High School -
Morton East
Skills
- Skilled front desk coordinator
- Insurance eligibility verification
- Patient scheduling and management
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
Timeline
Front Office Manager
Southwest Oral Surgery
08.2017 - Current
Accounts Receivable/Collections
Northwest Periodontics & Implants
10.2004 - 05.2017
Dental Receptionist
Dr Anna Pelak
05.2000 - 10.2004
High School -
Morton East